Wine.com Customer Service interview questions

I am reviewing my initial call with the recruiter. Don't know how she got the job but this is not her field. She returned my call after she left a vm. I answered the phone and she said "who is this?" I was in disbelief. Then she asked if i had ant cs experience? Lady you just called me 10 mins ago. She was not very friendly. Advice to wine.com... hire another recruiter!!