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      Customer Success Manager Interview

      20 Nov 2012
      Anonymous interview candidate
      Denver, CO
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Workiva (Denver, CO) in Nov 2012

      Interview

      For clarity, I am employed full-time and had already decided that this was not a good fit for me, so this review is not a result of the rejection. I am also fortunate enough to have had a lot of interview experience lately, and I find that companies' posts can be misleading. My phone interview was a bit awkward. I was scheduled with a specific person, and I spent a decent amount of time researching this person to form appropriate topics of discussion. Apparently this person was "too busy" to do my phone interview, so someone else called in his place. This could be a test of its own? The gal that performed my phone interview had only worked at the company for seven or eight months and was not in charge of any aspect of the hiring process (not HR nor the hiring staff), and as such, found it difficult to answer most of my questions. She was super friendly and warm, so at least it was conversational, but it was not what I had prepared for. I received a call to schedule an in-person interview (after the gal tried to schedule me for my "first initial phone interview" again) and readily adjusted my schedule to meet the two-hour time frame for which I was scheduled. When I received the written confirmation, the directions were for an address in Arizona (I'm in Denver). Having read a previous post here about the awful travel experience, I immediately was concerned that I had somehow been scheduled for the same situation. I guess it's an easy error, but I was happy to have caught the problem and resolved the issue quickly, while I wondered how many other people would have entered that into their GPS on interview day and had no resolve. They later sent a form letter to the candidates correcting the error, which I assume would not have been caught if I, as a candidate, had not brought it to their attention early. (I also found a personal annoyance with the fact that all correspondence/interview times were scheduled to Central Standard Time as opposed to my local Mountain Standard Time, which would be typical business practice.) I had also received a schedule with the persons with whom I would be meeting. The day prior to my interview, I emailed the gal in HR to confirm that these were still the four people I should expect to meet, and this was verified. I researched each of them, and in my standard practice, made high-quality presentations of my resume for each of the four people (spending over $22 on paper, printing, and materials) only to find out upon arrival that I would be meeting with eight people. The interviews were in sets of two, two, three, and one (interviewers). It felt very impersonal and more like speed-dating than interviewing. As a professional, I prefer to be able to express my positive qualities in an interview as opposed to feeling as though I am defending myself to a board. On the plus side, it was nice to be exposed to so many different personalities within the team. Unfortunately, I found myself wondering if I was repeating myself to the same people, or if what I was saying was new to this "round", and it was quite distracting after a couple hours. I found it irritating that I had (expensively) prepared four resume packets and was short by half as a result of the unexpected additional people; I pride myself on preparedness and proper presentation. The folks were nice enough, but I learned that several of the people interviewing me had been at the company for very short lengths of time, and as a current Manager myself, I'm not sure people with a shorter tenure (far less than a year in several cases) have acquired the skills to judge new teammates. The in-person interviews were not as prepared as they could have been and, for the most part, were quite canned. Both on the phone and in person, I was asked to explain the "several gaps" in my employment history over the last five years - I've been employed at my company non-stop for over six.

      Interview questions [1]

      Question 1

      Say you and nine co-workers are standing on a lake. You know the lake is completely frozen and is okay to stand on. You find a hole leading to the water underneath. In which order of your co-workers do you jump into the water?
      1 Answer
      4

      Other Customer Success Manager interview reviews for Workiva

      Customer Success Manager Interview

      17 Feb 2026
      Anonymous interview candidate
      Amsterdam
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 months. I interviewed at Workiva (Amsterdam) in Feb 2025

      Interview

      1) Filling out a questionnaire along side your CV, which is standard industry questionnaire. 2) Chat with a Recruiter - Its mainly to gather first hand what experience you have, the targets you worked with and your expectations. 3) Interview with the Hiring Manager, to understand what your qualifications are, if there is a language requirement they will most likely test in this call. Also just to understand how you will work together. 3) Is a panel interview with hire mangement and the hiring manager. You will need to prepare cases and they really want unterstand your thinking as a CSM and what decisions you will make.

      Interview questions [1]

      Question 1

      Prepare a case around Google, they really wanted to understand how I determine the premium service for google as an important Enterprise client.
      Answer question

      Customer Success Manager Interview

      2 Aug 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Workiva

      Interview

      4 stage process. 1. With hiring manager. 2. With Director 3. With team 4. With Panel Interviews 1 and 2 were straight forward. Pretty informal which is great but unstructured. Interview 3 questions were abit all over the place. A lot of questions were not relevant immediately relevant to the role. However the interviews were nice and friendly. One interviewer was a little quiet and the other was doing most of the heavy lifting. Seems like they look for more of a culture fit than the right person. Good communications during process but 4 stages for a CSM role is out of order. Between each stage was about 2-3 weeks which is not the norm for SaaS. Pleasant experience with the team but the timeliness really did leave a bad impression. A stage in they did decide to switch up the process.

      Interview questions [3]

      Question 1

      How do you communicate with others.
      Answer question

      Question 2

      Do you prefer to work part of a team or by yourself.
      Answer question

      Question 3

      How would you improve the team
      Answer question
      4

      Customer Success Manager Interview

      27 Mar 2023
      Anonymous interview candidate
      Amsterdam
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Workiva (Amsterdam) in Mar 2023

      Interview

      The recruiter was late for the interview and immediately after appearing said that they have 2 candidates for this role who are at the final stage and about to accept the offer. I was curious why someone is advertising if the role is almost taken. He also said that he needs to check with the hiring manager if extra language that wasn't listed in the Job Description is needed. He then promised to return back with update the other day and it never happened. Very weird attitude towards the candidates, as people are dedicating time to talk to you, preparing for the call. It is not coming across that you are a valuable person for them at all.

      Interview questions [1]

      Question 1

      What is important for you in your career.
      Answer question
      2