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      Xantrion

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      Xantrion interviewsXantrion Help Desk Analyst/Junior Systems Administrator interviewsXantrion interview


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      Help Desk Analyst/Junior Systems Administrator Interview

      12 Feb 2018
      Anonymous interview candidate
      Oakland, CA
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. The process took 3 days. I interviewed at Xantrion (Oakland, CA) in Feb 2018

      Interview

      A recruiter from Xantrion reaches out to me from a different job website and schedules some time for a phone screening. During the phone screen, they also ask the same 8-10 questions that's been asked since the interview for the Anonymous User on Aug 22, 2016 here on Glassdoor (So much for the company living up to their response comment for the user). It was at this time that the recruiter also informed me of the salary range for this position and expressed interest in continuing the interview process. Then they had me take a Caliper exam (Online Personality + IQ Test) that literally requires for 60-90 minutes. I took this a couple days after the phone screening. The following morning, a different rep from Xantrion calls and asks a few follow-up questions regarding education and if I possessed any industry-related certifications because "they are one of the top MSPs in the bay area and 90% of their techs have degrees or certifications". She then indicated the salary range for the role was actually $5,000 - $7,000 LESS than what was specified by the previous recruiter. Upon inquiring about the discrepancy, she stated that the range provided was for System Administrators. Despite the job description clearly including "Jr. System Administrator", this was apparently Xantiron's pseudonym for "Entry Level - Help Desk Analyst". As with many companies, they will also give you the usual "we promote from within" line yet have an open System Administrator position to immediately fill those roles. How do you have room to promote from within when you hire people directly to fill admin roles? Why place over-qualified users in the Help Desk and have them work their way up in an average period of 2 years per transition between roles? Xantrion will claim many things during the interview/on-boarding process in hopes to hire you for less, but do not let the conversation diminish your actual value.

      Interview questions [5]

      Question 1

      What is DNS?
      1 Answer

      Question 2

      What would you need to build a complete and functioning computer (including peripherals)?
      1 Answer

      Question 3

      What is another name for the physical address?
      1 Answer

      Question 4

      What are the different ways to access the Task Manager?
      1 Answer

      Question 5

      What is Raid 0 vs Raid 1?
      Answer question
      3
      avatar
      Xantrion response
      8y
      Thank you for alerting us to confusion over our job title. We have changed the title to minimize future issues. I am also sorry to hear you didn't have the interaction with our second recruiter you were hoping for. I have discussed your situation with our team to minimize future issues in this area as well.