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Thank you for taking the time to share your experience during our interview process at Xendit. We greatly value feedback from candidates, whether it's positive or, in this case, critical. We understand that your time is valuable, and we sincerely apologize for any inconvenience caused during your interview journey.
We appreciate your transparency in highlighting your concerns about the trial day as a part of our interview process. It's our intention to ensure that every candidate has a meaningful experience when interacting with us, and we deeply regret that your experience did not meet your expectations or align with our goals.
Rest assured, we take your feedback seriously, and we want to make things right. We would love the opportunity to connect with you personally to better understand the specifics of your experience and to identify areas where we can improve our process. Please know that we are committed to enhancing the candidate experience and continually refining our interview procedures.
If you're willing, we invite you to have a conversation with us so that we can gather more insights and take appropriate action to address your concerns. You can reach out to Sandy Kurnia at sandy@xendit.co and we'll be more than happy to arrange a time for a discussion that works for you.
Once again, we genuinely appreciate your feedback. It's through feedback like yours that we can grow and create a better experience for all future candidates.
Warm regards,
Xendit