I applied directly through their website and had two face-to-face interviews. It seems like a really exciting place to work, the staff interviewing me (manager and head of department) were great to speak to, friendly and welcoming and we had in-depth conversations. I was disappointed not to hear back in any capacity - I deduced of course that I hadn't got the job - but I actively emailed more than once and called the reception to ask from a simple response from HR about whether I'd been successful. Months passed. After two in-person interviews I'd expect ideally some feedback, but to not get even a Yes/No is very disappointing. It's a shame as it is still a company I'd aspire to work at but it made me think twice about applying for another role that came up of a similar level.