Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Zoom Communications

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Zoom Communications reviews | Zoom Communications jobs | Zoom Communications salaries | Zoom Communications benefits | Zoom Communications conversations
      Zoom Communications interviewsZoom Communications Manager for Customer Success interviewsZoom Communications interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Manager for Customer Success Interview

      2 July 2020
      Anonymous interview candidate
      No offer
      Negative experience

      Other Manager for Customer Success interview reviews for Zoom Communications

      Customer Success Manager Interview

      2 Dec 2025
      Anonymous interview candidate
      London, England
      No offer
      Easy interview

      Application

      I applied through a recruiter. The process took 3 months. I interviewed at Zoom Communications in Mar 2020

      Interview

      This is the worst interview process I've ever experienced. Basically they made me wait for 3 months for nothing. At first, the interviews were great and I made it through the final interview . I really thought I had a chance so I was very persistent in following up. But they kept making me wait because they are still sourcing candidates. The last text was "Sorry for the delay let me check with (the person that did my final interview)on this". A week passed, 2 weeks passed, until 3 weeks passed and no text call or email(I forgot to mention that this was also the case when I tried to follow up the weeks before). They simply ghosted me. This is very unprofessional behavior and to think their values are: "We care for our company, customers, community teammates, and ourselves." I'm sorry but I have experienced first hand that this is not true because their recruitment process proved less to be desired for. Not to mention, doing this to an applicant during this difficult time is absolutely cruel and unthinkable. I guess stating your company values is really different from actually practicing them.

      Interview questions [1]

      Question 1

      What is your greatest weakness? (which I think is a very antiquated question from a member of management)
      1 Answer
      3
      Neutral experience
      Easy interview

      Application

      I applied through a recruiter. The process took 1 day. I interviewed at Zoom Communications (London, England) in Aug 2025

      Interview

      Listed as remote - was told on first interview it was hybrid. I would advise advertising correctly but the response were fast and it was easy to book with the recruiter

      Customer Success Manager Interview

      4 Oct 2023
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Zoom Communications

      Interview

      Kim Young initially reached out to me and conducted a phone screening for the role. She was then there through the entire process promptly keeping me updated, and answering any questions I had along the way. After the phone screening, I went through two rounds of interviews and unfortunately didn't make it past the second round. Kim was kind to let me know of this before the weekend, and followed up with me the following Monday to share the feedback she received from the team. I sincerely appreciated her kindness throughout the whole process. You hear horror stories of going through rounds of interviews and being "ghosted", not knowing what went wrong, but I had the exact opposite experience with Kim. Thank you for treating candidates like human beings!

      Interview questions [1]

      Question 1

      Asked me about my previous book of business size, and how I managed interacting with all of my accounts.
      Answer question

      Customer Success Manager Interview

      16 Apr 2022
      Anonymous interview candidate
      Miami, FL
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Zoom Communications (Miami, FL) in Apr 2022

      Interview

      Matt was amazing, very transparent, great communication, fast process, gave me feedback after. He explained me in details the process, compensation, benefits. One of the best recruiter i have been talking to

      Interview questions [1]

      Question 1

      What achieve i am most proud ?
      Answer question