I was referred to eGain through a non-profit employment agency. The first step was an e-mail questionnaire with the "classic" questions: describe my previous project, how I dealt with difficult situations, my desired compensation and why I would be a good candidate. This was followed by an on-site interview with what was supposed to be three people. The first was an engineer who asked me a few technical questions; I don't remember much about them, except they weren't too difficult. Next up was a systems architect who asked me how I'd design the infrastructure for a large-scale web service. The interview ended early because the third person, the VP, was not able to come that day. Although I felt things went fairly well, I did not hear from the company since. I e-mailed them a week later to inquire about my status, and only then was I told they would not be moving forward.