I applied online. The process took 6 weeks. I interviewed at ecobee (Toronto, ON) in Oct 2021
Interview
Average amount of time and steps for this level role. Took about 6 weeks of interviews from the time I was selected to speak with a recruiter until finishing up the Case Study.
Interview included preparing and presenting a solution to an issue faced by the customer service team. I presented multiple options, and the feedback I received was that one of the solutions I presented would not work.
Interview questions [1]
Question 1
How to decrease absenteeism on the customer service team.
