I applied online. I interviewed at goeasy (Vancouver, BC)
Interview
I had originally understood the interview to be a one-on-one meeting, so I was a bit surprised when multiple applicants were scheduled at the same time. I waited very long for my turn, though the interview was just smooth, and the manager gave good feedback. Disappointed I didn't get the job. Not surprising because they invited too many candidates. I completely understand that hiring processes can change, though I think clearer communication beforehand would help candidates better prepare and manage expectations. And be more intentional with initial screening so as to save everyone's time.
Direct. They asked about your ability to be speak with people consistently over the phone as that will be the majority of the job. They also asked if I had any goals in the company and why I was applying for this position with this company.
Interview questions [1]
Question 1
How do you spend your time when things aren’t busy
The interview process started with an online assessment focused on customer service, sales scenarios, and basic math. After passing the assessment, I was invited to a short phone interview with a manager. The call lasted about 5–10 minutes and focused on my experience, comfort with sales and collections, and understanding of the role.
Interview questions [1]
Question 1
They focused mainly on my understanding of the role and how I would handle conversations with customers who were behind on payments.