Got the job offer just a few hours after being interviewed and then had to wait almost a month for my contract. I ignored the red flags and took the job and the cons are plentiful. I was expected to drive four hours per day for free to get to and from work at the drop of a hat. Regular working weeks exceeded 65 hours when including the travel for the job. It was extremely thankless, and everything went unnoticed. I was explicitly asked not to show empathy or compassion to managers at a store level, as our focus should be on money and not the people. The adherence to government legislation is laughable; regular GDPR breaches of staff members' data at a bare minimum should be expected. There was consistent changing of targets after the period in which you were working towards said target had passed. The reason for changing targets after they had passed was so that retail management could thinly veil an excuse to not pay bonuses. When questioned, they would throw out something that you can't argue with, such as, "These bonuses are not contractual, and we can revoke them whenever we want." The workload for the amount of pay given is extortionate. A select few members of the team at the support office (say 20%) do the vast majority of the work. Nothing gets put through any sort of testing or QA process, as retail management are petulant. When they stamp their feet, they want things done immediately. This then gets veiled behind a "fast-paced atmosphere," which it is not. Things are just not planned or thought out. Bullying is rampant; several members of the team started and then left because of the way they were being spoken to and managed within the first six months of employment. Feedback is "at the heart" of what iSmash does, but feedback will only be actioned if it meets the criteria of: a) not costing money due to financial constraints; b) if it is easy to implement, as they don't really care about it. Any feedback actioned is usually just to pacify the people who have it by putting a temporary fix over a permanent problem. Mental health signposting is non-existent, but once per year, there will be a post about how incredible the support is, despite 90% of the business not knowing who the mental health counselor is. The employee handbook is massively outdated. Company policies are not documented properly; they are regularly verbally communicated. If you weren't on the call where they were discussed, you get chastised for not knowing about them. Working conditions in stores are awful; some stores don't have toilets or running water. But they are close to a public toilet, so we are told to use the public toilets. They are often without toilet paper and are extremely dirty. If a decision is made by someone that retail management do not agree with, the backlash will be made out of spite. I was once called incompetent because one of my staff members called in sick (not me, a member of my team). This job will absolutely destroy your mental well-being and mold your mind into thinking this extremely abnormal place to work is normal when, in fact, it is anything but normal.