Your role at Dynatrace

What’s the role?

As an IT Support Engineer , you’ll play a key role in keeping Dynatrace running smoothly day to day. You’ll support our teams by solving technical issues, improving how we work, and making sure our tools and environments work, both for in office and remote staff members.

You’ll be working as part of a global IT team, but with a strong local presence in Sydney. It’s a hands-on role where no two days are quite the same, from troubleshooting devices to helping roll out new technology across the business.

What you’ll be doing

• Provide end-to-end support for IT incidents, service requests, and problems, ensuring people get back up and running quickly
• Support employees via chat, tickets, email, and video , delivering a great support experience
• Set up, maintain, and troubleshoot laptops, mobile devices, and peripherals (Mac and Windows environments)
• Keep our meeting rooms and collaboration tech (e.g. Zoom Rooms) running reliably
• Get involved in local and global IT projects like hardware rollouts, office moves, and new tech deployments
• Create and maintain clear documentation to help scale knowledge across the team
• Contribute ideas to improve processes and the overall workplace tech experience

What will help you succeed

What you’ll bring

• Around 1–2 years+ experience in IT support, helpdesk or a similar role
• A strong customer-first mindset and clear communication skills
• Confidence troubleshooting issues and a willingness to learn on the go
• Hands-on experience with Windows and/or MacOS environments and Microsoft 365
• Familiarity with tools like ServiceNow or Jira (or similar ticketing systems)
• Exposure to device management tools such as Intune, Autopilot, JAMF, or SCCM
• Ability to work both independently and as part of a global, distributed team
• A flexible approach, with willingness to occasionally support across time zones

Why you will love being a Dynatracer

At Dynatrace, we’re building a culture where people can do their best work. You’ll join a supportive, collaborative environment where your ideas are valued and your growth is encouraged.

You can expect:

• A friendly, inclusive team with a strong sense of ownership
• The chance to work with modern tools and technologies
• Opportunities to learn, grow, and build your career in IT
• A workplace that values balance, flexibility, and wellbeing

Compensation and Rewards

Note to Recruiters and Agencies : Thank you for your interest in Dynatrace. Please note that we do not accept unsolicited agency resumes —do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace.

We offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work-life perks designed to make your ride with us even more rewarding.

Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there.

Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.

Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.