The Company

Established in 1997, today VAE Group is one of Australasia largest commercial HVAC solutions companies with over 420 employees and have 12 office locations in Australia, and New Zealand.

With a reputation for delivering top-notch solutions, we thrive on teamwork, growth, and a little fun along the way. We pride ourselves in trust, integrity, relentless focus on safety and innovative expert staff which together deliver outstanding results and live our brand’s values of Energy – Synergy – Success .

The Role

Some of the key responsibilities will include:

• working with users to formulate and document business requirements
• identifying, investigating, and analysing business processes, procedures and work practices
• identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behaviour
• using project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects
• taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system
• creating user and training documentation, and conducting formal training classes
• developing functional specifications for use by system developers
• using data and process modelling techniques to create clear system specifications for the design and development of system software
• acting as a central reference and information source, providing guidance and assistance in the system project decision making process
consulting with users and programmers to design improvements to the functionality of websites, apps and systems

About You

We are looking for a candidate who will demonstrate their similar Salesforce administration experience, an understanding of the challenges of working in a dynamic and fast-growing business, and the following attributes:

• Proven experience as a Salesforce Systems Analyst (ideally 4 + years)
• Strong experience in Sales Cloud, Service Cloud, Field Service, and Experience Clouds
• Demonstrated experience working with AgentForce, PDF Butler, and API integrations
• Experience integrating Salesforce via MuleSoft or similar middleware into external systems (e.g. ERP, construction software, MS365)
• Strong analytical skills with the ability to troubleshoot and resolve issues effectively
• Knowledge of Apex, SOQL, Flow Builder, Lightning App Builder, and custom metadata types
• Experience with other platforms or coding environments highly regarded
Salesforce Administrator and Platform App Builder certifications preferred

Culture

At VAE, our people live and breathe our Non-Negotiables . We are proud of the VAE Group culture and it is key to the company's significant growth & low employee turnover.

Diversity & Inclusion

At VAE we commit to building and fostering an inclusive culture that promotes and values diversity. We provide equal opportunities for great people from variety of backgrounds & cultures as we believe our diverse and engaging workforce drives innovation. We’re searching for like-minded people that complement our core principles and company culture.