Senior Test Analyst

Location: Melbourne (South East)

Duration: 6-Month Contract

KJR is seeking an experienced Senior Test Analyst to support the delivery, enhancement, and ongoing maintenance of a large-scale Customer Information and Billing System (CIS) within the Utilities sector.

This role will play a critical part in ensuring the quality, reliability, and integrity of complex business and technology solutions. Experience with utility billing systems, customer information systems, regulatory change programs, tariff management, and system integrations will be highly regarded.

Key Responsibilities

• Analyse business requirements, user stories, and functional specifications to develop comprehensive test plans, test cases, and test scenarios.
• Execute System, Integration, End-to-End, Regression, and User Acceptance Testing (UAT).
• Contribute to release planning and testing effort estimations.
• Validate billing calculations, customer account management processes, and tariff updates.
• Perform data validation, reconciliation activities, API testing, and interface validation.
• Support business stakeholders during User Acceptance Testing.
• Identify, document, and manage defects through to resolution.
• Facilitate defect triage sessions and provide regular testing status updates and quality assessments.
• Participate in Agile ceremonies, including stand-ups, sprint planning, reviews, and retrospectives.
• Ensure testing artefacts align with organisational quality standards and best practices.
• Contribute to the continuous improvement of testing processes, frameworks, and quality outcomes.

Essential Experience

• Minimum 7 years' experience in Software Testing and Quality Assurance.
• Demonstrated experience in System, Integration, End-to-End, Regression, and User Acceptance Testing.
• Strong defect management and defect lifecycle experience.
• Proven capability in SQL query writing, data validation, and API testing.
• Excellent analytical and problem-solving skills.

Highly Desirable Experience

• Experience within the Utilities sector, including electricity, gas, water, telecommunications, or infrastructure.
• Exposure to Customer Information Systems (CIS), Billing, and Revenue Management platforms.
• Experience testing HiAffinity, Salesforce, and/or PEGA solutions.
• Knowledge of regulatory compliance and tariff testing.
• Exposure to automation testing tools such as Selenium, Playwright, Cypress, Appium, or similar.

Personal Attributes

• Strong communication and stakeholder engagement skills.
• High attention to detail and commitment to quality.
• Ability to work effectively both independently and within collaborative teams.
• Proactive, adaptable, and solutions-focused approach.
• Commitment to delivering exceptional outcomes for clients.

Preferred Qualifications

• ISTQB Foundation Certification or equivalent.
• Experience supporting utility billing systems, customer information platforms, tariff updates, regulatory change initiatives, and complex system integrations.

Why Join KJR?

At KJR, we help organisations deliver quality technology solutions through Testing, Quality Engineering, Data, AI, and Advisory services. You'll join a collaborative and high-performing team that values curiosity, continuous learning, innovation, and delivering meaningful outcomes for our clients.

About KJR

Founded in 1997, KJR has grown from a small Gold Coast start-up into a nationally recognised technology consultancy with offices across Melbourne, Brisbane, Canberra, Sydney, and the Gold Coast.

For almost three decades, we have partnered with organisations across Government, Defence, Healthcare, Utilities, Transport, Financial Services, and other critical industries to deliver better technology outcomes through quality engineering, software testing, data, AI, and advisory services.

Our people – known as The Collective – are at the heart of everything we do. We invest heavily in professional development, leadership programs, learning opportunities, recognition initiatives, and our annual Co-op Conference.

We are proud to be:

• Great Place to Work® Certified™
• Recognised as one of Australia's Best Workplaces™ in Technology
• Winner of the AIIA Diversity & Inclusion Award
• Committed champions of diversity, inclusion, and gender equality
• Passionate about creating positive social and community impact through technology

At KJR, we believe technology should make the world better—improving services, enhancing outcomes, and helping organisations innovate with confidence.