APAC Customer Services
Acquired by Expert Global Solutions
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APAC Customer Services Snapshot
The telephone isn't the instrument of choice for APAC Customer Services anymore. The company provides outsourced customer-management and acquisition services using the telephone and the Internet. It operates 17 customer interaction centers (they aren't just call centers anymore) in the US, Dominican Republic, the Philippines, and Uruguay. Part-time employees may also work from home. APAC's customer management services include customer retention, help-line information, direct mail response, and order entry services. Clients include companies primarily in the communications, health care, and business services sectors. In late 2011, APAC was acquired by investment firm One Equity Partners.