Eckoh Snapshot
Eckoh makes voice-activated systems that don't need to be told twice. The company provides speech recognition and interactive voice response (IVR) software known as EckhoASSIST which is used to automate call-center operations for governmental and private clients, such as UK telecom giant BT. Other applications are tailored for collecting credit card payments over the phone (EckohPAY), caller and transaction authentication (EckohSECURE), and contact center routing (EckohLOCATE). Eckoh also provides managed IVR and SMS services to such clients as BBC, Channel Four, and Emap. In addition to the media and communications industries, the company also serves the retail, leisure, and travel industries, among others.