Good Culture, Unsocial Hours - Contact Center Agent Eckoh Employee Review

3.0
4 Apr 2025
Recommend
CEO approval
Business outlook

Pros

• Flexible when real life situations occur, for example appointments. The management teams as a collective do seem to care about the contact centre which is a nice change. • Friendly working environment, and good team culture. Made many friends during my time here. • My team leader was very approachable. Unfortunately, this is not the case for all of them. • Good culture within the company overall. Including other departments.

Cons

• Unsocial hours with weekend work included. (But this is mentioned in the contact). Causing poor work life balance. You will have to accept missing out on many things within your personal life working here unfortunately. • Very limited progression opportunities within the contact centre itself. • Not the best compensation package and limited ability to increase earning potential outside of overtime. • Management often oversteps traditional boundaries. Situations which should only be known by management often become the gossip of the contact centre. Had a very uncomfortable situation occur during my final days with the company.

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Eckoh Response
1y
Hello .. and thank you for your review. Your feedback is valuable insight for us to consider, and helps us appreciate the things we are doing well, and the things we need to look to improve, where possible. Due to the nature of meeting the needs of our clients, we do operate a full ratio of different hours within the Contact Centre which we endeavour to make clear as part of the recruitment process for Customer Services Advisors.. We also welcome individuals interest in progressing where possible and on occasion this may entail different area's of the business. We appreciate the service and loyalty you shared with us and wish you every success for the future.

Explore other reviews about Eckoh

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

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Cons

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3.0
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Recommend
CEO approval
Business outlook

Pros

Good work life balance, great colleagues

Cons

Poor product development and sales leadership, all bonuses tied to sales performance

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