Description Firstwave Technologies doesn't want you using second-hand, antiquated methods of managing customers and relationships. The company provides customer relationship management (CRM) software that helps marketing, sales, and customer service personnel generate sales leads, manage marketing campaigns, collect customer information, and share account information securely over the Web. Firstwave also offers industry-specific versions of its products. The company was founded in 1984 and services customers in industries including communications, financial services, manufacturing, and retail.