Description Jacada Inc. helps enterprises to significantly reduce costs of their customer service operations by deploying automation solutions and contextual bots. From guiding the contact center agents and automating their manual tasks to fully automated self-service solutions, Jacada automates interactions while improving customer experience. Our 27 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worryfree deployments with lower Total Cost of Ownership. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel.
Jacada has an employee rating of 4.0 out of 5 stars, based on 41 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Jacada employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).
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Overall, 89% of employees would recommend working at Jacada to a friend. This is based on 41 anonymously submitted reviews on Glassdoor.
33% of job seekers rate their interview experience at Jacada as positive. Candidates give an average difficulty score of 2.3 out of 5 (where 5 is the highest level of difficulty) for their job interview at Jacada.