Description Shhh...someone's trying to listen. The Listener Group provides call center and telephone contact services for clients across a wide range of industries. The company is one of the largest dedicated call centers in the US for the automobile industry, providing third party callers who conduct customer relations surveys designed to generate sales. CEO Robert Smith started The Listener Group in 1997 as an outgrowth of AutoListener, a contact center business he founded in 1992 that focused on the automobile industry.