TWS Snapshot
TWS Holdings provides business process outsourcing (BPO) services, including outsourced customer service, technical support, and direct telephone marketing. It also handles such operations as claims processing, order management and fulfillment, and warranty management. TWS serves clients in such industries as telecom, health care, financial services, and retail through contact centers in Canada and India. TWS Holdings was formed in 2003 through the merger of BPO firms Spherenomics, Tracmail, and Webhelp. It is backed by investment firms The VIEW Group and Insight Ventures.