How do employees rate firsthand?

Employees rate firsthand 2.9 out of 5 stars based on 45 anonymous reviews on Glassdoor.

How can I get a job at firsthand?

To get a job at firsthand, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at firsthand and prepare for tough questions.

Do people recommend working at firsthand?

Overall, 39% of employees would recommend working at firsthand to a friend. This is based on 45 anonymously submitted reviews on Glassdoor.

How do job seekers rate their interview experience at firsthand?

17% of job seekers rate their interview experience at firsthand as positive. Candidates give an average difficulty score of 3.3 out of 5 (where 5 is the highest level of difficulty) for their job interview at firsthand.

How do employees rate the business outlook for firsthand?

39% of employees think that firsthand has a positive business outlook . This is based on anonymous employee reviews submitted on Glassdoor.

Working at firsthand

firsthand Snapshot

2.9

based on 45 ratings

39% would recommend to a friend

4 OfficesLocations

Life at firsthand

Company updates

firsthand

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We launched our first-ever Annual Performance and Culture Awards this year! Team members nominated colleagues who truly embody firsthand's values and go the extra mile. The five winners were flown to NYC last week for an itinerary packed with fun activities, joined by our leadership team. We can't wait for next year!...Show more

We launched our first-ever Annual Performance and Culture Awards this year! Team members nominated colleagues who truly embody firsthand's values and go the extra mile. The five winners were flown to NYC last week for an itinerary packed with fun activities, joined by our leadership team. We can't wait for next year!

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firsthand

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As #RecoveryMonth wraps up, we’re celebrating the incredible recovery journeys of the firsthand’s peer supporters (firsthand Guides). Meet Mandy. Her story is proof that recovery isn’t just possible, it’s powerful. Now, Mandy channels her lived experience into empowering others on their recovery journeys, offering compassion, understanding, and hope to those facing similar battles. Read her story and see how lived experience changes lives. ...Show more

firsthandcares.com

Mandy - firsthand

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firsthand

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September is National Recovery Month, a time to honor resilience and uplift those on their journey to recovery. At firsthand, our team is composed of hundreds of Peer Support Specialists, each bringing unique lived experiences of recovery from substance use disorder (SUD) and mental illness. These remarkable individuals transform their personal challenges into sources of strength and hope for others through peer support. Cristin Doherty is one of them. Read her bio here: ...Show more

firsthandcares.com

Cristin - firsthand

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firsthand

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Last week, firsthand's Richmond, VA team celebrated Mady's 8-year sober anniversary. Mady is a firsthand Guide- a Peer Support Specialist who uses her lived experience to help others find recovery. Here's what Mady had to say about this special day: "Anything is possible if you believe. Today I celebrate 8 years clean from all mood and mind altering substances. My job allows me to share my lived experience in a way that expresses gratitude and hope! To say I'm proud of the person I've become is an understatement. Care, compassion and hope will break any chain feeling defeated in life. If nobody told you they believe in you today, let me be the first." Congrats, Mady!!...Show more

Last week, firsthand's Richmond, VA team celebrated Mady's 8-year sober anniversary. Mady is a firsthand Guide- a Peer Support Specialist who uses her lived experience to help others find recovery. Here's what Mady had to say about this special day: "Anything is possible if you believe. Today I celebrate 8 years clean from all mood and mind altering substances. My job allows me to share my lived experience in a way that expresses gratitude and hope! To say I'm proud of the person I've become is an understatement. Care, compassion and hope will break any chain feeling defeated in life. If nobody told you they believe in you today, let me be the first." Congrats, Mady!!

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Photos

firsthand awards and accolades

NY Digital Health 100 Company, DHNY Digital Health, 2025
NYC Tech Awards, Primary VC, 2025

Jobs at firsthand

Solutions Consultant

United States

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USD 150K - USD 165K /yr

(Employer provided)

View job

High Intensity Peer Counselor (RISE Guide)

Spokane, WA

·

USD 56K - USD 91K /yr

(Glassdoor Est.)

View job

Peer Recovery Supporter (CORE Guide)

Peer Recovery Supporter (CORE Guide)

Peer Recovery Specialist (CORE Guide)

Employee reviews at firsthand

firsthand has an employee rating of 2.9 out of 5 stars, based on 45 company reviews on Glassdoor which indicates that most employees have an average working experience there. The firsthand employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by category

3.4

Compensation and benefits

3.3

Work/Life balance

3.1

Diversity and inclusion

2.8

Culture and values

2.6

Senior management

2.6

Career opportunities

Employee reviews

Anonymous employeeFormer employee

2.0

great ideas, but terrible execution

firsthand

firsthand Snapshot