Family owned small company. Lots of confusion in direction to take. Lots of turnover all the time. Between the economy and in fighting within the company itself, they were on the path to self destruction. Too many changes in personnel made it difficult for any sense of continuity. Too many times management decided to get outside opinions by having consultants try to define what was working and what wasn't. Too many egos involved and not enough minding the fort going on. They always thought they could replace clients with better ones but those times are not that easy any more so when most of the clients left they had to dramatically down size.