1NW Contact Reviews

2.9

53% would recommend to a friend

(38 total reviews)

Leonard M. Linton

36% approve of CEO

42% positive business outlook

1NW Contact has an employee rating of 2.9 out of 5 stars, based on 38 company reviews on Glassdoor which indicates that most employees have an average working experience there. The 1NW Contact employee rating is 24% below average for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

38 reviews
1.0
26 Oct 2014
Recommend
CEO approval
Business outlook

Pros

Work from home opportunity Able to speak to some wonderful people

Cons

Company classifies you as an Independent Contractor for tax purposes but runs business based on having employees! This is against the law. You cannot have supervisors directly supervising workers, scheduling breaks and lunches and giving direction that would deem us as employees! Your company also stated that we get paid for down time, however, if you are waiting on a call for longer than 7 minutes your asked to take a 15 minute break so essentially you are taking 8 minutes per extra from in addition to the 7 minutes that should be considered down time. Excessive breaks to avoid paying contractors is blatant fraud. Checks are consistently incorrect which shows poor management. Supervisors are extremely rude when addressing contractors or should I say misclassified employees.

1.0
25 Apr 2014

Cheated out of pay.

Recommend
CEO approval
Business outlook

Pros

Ability to work from home.

Cons

Worked only 12 hours after 4 days of unpaid training before I quit. Received pay for less than 4 hours -- not 12! I have e-mailed and called numerous times over the past 2 months. They act like the cannot find my records. I have given dates and times which can be confirmed with the trainer and supervisor. Worked with trainer and introduced to supervisor on first day workday (8hrs) -- worked with supervisor on 2nd day I worked which was a half-day (4hours). I quit because I was told leads were "warm" and I was calling people who had inquired about services -- NOT! I was told to quit calling by numerous people and I was cursed out twice!

avatar
1NW Contact Response
11y
I encourage this agent to reach out to me and we will get the invoicing issues discussed and on the table. The agent's time on the system and their own dispositioning of each call determines the invoice detail. Sadly, some people go through the recruiting, on-boarding and training process and don't always pay attention to how the company operates and then they blame the Invoice Administrator who consistently gets disputes resolved within 24-36 hours. As for data, on outbound programs we ONLY USE INTERNET OPT-IN data. People may have been called before because we may have called and gotten an answering machine or a no answer or they may have gone to several internet sites seeking information. Agents are instructed to code a number DNC (do no call) whenever a person complains about being called.
Viewing 1 - 3 of 38 Reviews

Glassdoor has 53 1NW Contact reviews submitted anonymously by 1NW Contact employees. Read employee reviews and ratings on Glassdoor to decide if 1NW Contact is right for you.