21st Century Reviews

I was lied to in the interview. I was told by managers I would be earning on average around 40-50k. I listened to an average rep who made it look easy. It turned out that he was one of the top producers. I was told that most of the sales floor earns 40-50k when reality is, it's closer to 10%. Everyone else barely makes it. The Internal processes are totally opposite to what every other company in the Western World does. The software systems are beyond antiquated. The running joke is that the company should be called 18th Century Insurance. You had better be prepared to put in 50 to 60 hours a week if you want to hit the base monthly goal. The leads suck. People calling in just want their airline miles points, or points for their facebook game. They rarely know the current insurance they have. Once on the floor, don't expect any positive coaching unless you screw up. The managers offer no support for anything. You have to bring in your own office supplies. The overtime pay (If Correct) is paid two weeks behind while your regular pay is for the current week - Yes it's confusing to track your correct pay. The top leadership is nothing but double talk about how great things are going yet everyone is demoralized. The ones who are successful are the ones who get in a good que. It's all luck of the draw rather than sales skill. I got into insurance because I thought it had higher ethics/standards, etc. but not here. It's all about get someone on the books as quick as possible. Badger a competitive quote until they buy or hang up and if the quote isn't competitive hang up and get to the next one.

Poor management. You are just a number, they expect a lot for little pay, no raises, high pressure. They show little respect, have favorites, judgemental, discrimination, critical. No respect for people.Worst place I ever worked!