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      2Wire

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      2Wire Reviews

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      2.6

      38% would recommend to a friend

      (52 total reviews)
      avatar

      Pat Romano

      48% approve of CEO

      42% positive business outlook

      Ratings by category

      3.1

      Culture and values

      2.9

      Diversity and inclusion

      2.9

      Work/Life balance

      2.9

      Compensation and benefits

      2.5

      Career opportunities

      2.3

      Senior management

      2Wire has an employee rating of 2.6 out of 5 stars, based on 52 company reviews on Glassdoor which indicates that most employees have an average working experience there. The 2Wire employee rating is 32% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      52 reviews
      1.0
      7 Oct 2014

      It was good for a while

      Tier i customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      We had a fun environment with lots of friends, chats, and lots of coffee.

      Cons

      Computers were never cleaned at all and the dust build up caused one of them to start smoking one time which was hilarious, The systems were crap and every time we built up a call queue we would all watch the board till the phones crashed, the backup generator was a joke when we lost power, and finally but probably the worst is that when pace bought them they went from being a technical support to being a guy that asks the customer questions on his screen and clicks a response to either send a tech or have the customer fix the service by unplugging it.

      1.0
      2 June 2010

      Poor Organization and Training

      U-verse tech support
      Recommend
      CEO approval
      Business outlook

      Pros

      Ok starting pay, resonable benifits packages, the fellow employees are nice and try to help as much as possable when you need it, 2 weeks of paid training

      Cons

      the communication between the temp agency (VOLT) and 2Wire is not as good as it should be I recived two full days of no call no show time because my schedule was not communicated to 2wire you will be supporting a product you have no experience or confidance in there are many known issues such as freezing picture and the gateway losing connection and all you can tell the customer is that there may be problems with there connection and youwill look into it furter. also you are not properly trained on how to use the tools the first time you get to use them is when you are on a call will a real customer.

      1.0
      26 Aug 2009

      work here only if you have too

      Technical support supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      it is a job and better than nothing

      Cons

      in this call center in San Antonio, we do support for AT&T Uverse. Sr. Management does not care for employees. There is no growth opportunity and there is no clear direction. there is always a chinese fire drill on metrics. There is no two way communication.

      Viewing 1 - 3 of 52 Reviews
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      Glassdoor has 55 2Wire reviews submitted anonymously by 2Wire employees. Read employee reviews and ratings on Glassdoor to decide if 2Wire is right for you.