The company previously struggled under poor leadership within the technical verticals. Despite each having decades of experience, these "senior leaders" demonstrated gross technical negligence and a severe lack of operational capability. Rather than supporting the team, they attempted to mask these deficiencies behind a culture of blame and deflection. Fortunately, executive leadership easily saw through this operational liability, identified them as the root of the issue, and permanently removed them to protect the engineering culture. Since then, the engineering culture has greatly improved and maintained a high bar.