The money used to be great and everyone was happy and upbeat. Then they took on some bogus markets and way over-hired to staff for those markets. There are way too many people to handle the slow lead volume now. But they still have to pay benefits for all these people, improve computer systems, spend money on marketing in these trash states, train the army of new hires so they've cut pay in sneaky ways. They're funneling leads away from veterans toward the lower paid newbies. They've greatly increased the minimum monthly goal and taken away certain bonuses and accuracy incentives from a whole lot of people, all at once. Bottom line, the goal has gone up significantly and the pay has gone down significantly. = Writing more insurance, taking more chances at losing accuracy bonus, working harder and longer hours, for less pay. Also, Your quality of life and even schedule is determined by favoritism. It all comes down to the luck of the draw as to who you get as a manager. Only a couple mgrs in the whole building are helpful. The rest are there as little as possible, do as little as possible, and don't want to be bothered to answer questions or help. Mainly because they don't know the answers themselves. Leaving us to go off in search of anyone who will help, too afraid to ask our own boss for help for fear of being chastised and made fun of, in front of our peers. We get berated and made to stay extra hours or come in on the weekend if the goals they bonus off of aren't met, yet we get paid very little on those extra things and are having trouble making half what we used to. It's gone from a great job to a culture of fear and resentment within the last two years.