Does AAA Washington pay their employees well?

According to anonymously submitted Glassdoor reviews, AAA Washington employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at AAA Washington. This rating has decreased by 17% over the last 12 months.

How satisfied are employees working at AAA Washington?

28% of AAA Washington employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AAA Washington 2.9 out of 5 for work life balance, 2.9 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at AAA Washington?

Customer Service Representative (8) , Member Travel Counselor (7) , Customer Service Representative (CSR) (5) , Administrative (3) , Member Travel Counselor III (3) , CSR/ DISPATCHER (2) , Insurance Agent (2) , Insurance Sales Agent (2) , Insurance information specialist (2) , Manager (2) , Member Service Representative (2) , Store Manager (2) , Technician (2) , Travel Consultant (2)

What are the pros of working at AAA Washington according to real employee reviews?

"The benefits that go along with the job are pretty good." ((in 14 reviews)); "Some good coworkers who tried to support me and protect me from verbal abuse." ((in 7 reviews)); "good people in the staff positions" ((in 5 reviews)); "work from home & hybrid)." ((in 5 reviews)); "Great benefits and pay and culture" ((in 4 reviews))

What are the cons of working at AAA Washington according to real employee reviews?

"Bad management They want robots not real people with personality Micro managing Don’t really care about helping members Don’t value you as an employee" ((in 12 reviews)); "Low pay, tons of 2nd shifts only" ((in 11 reviews)); "Leadership frequently says “our greatest asset is our people,” yet many employees are left feeling undervalued, unsupported, and blamed for problems created at the top." ((in 2 reviews))

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AAA Washington

AAA Washington Reviews

2.8

28% would recommend to a friend

(93 total reviews)

Heather Snavely

59% approve of CEO

26% positive business outlook

Ratings by category

3.0

Diversity and inclusion

2.9

Culture and values

2.9

Work/Life balance

2.7

Compensation and benefits

2.3

Senior management

2.3

Career opportunities

AAA Washington has an employee rating of 2.8 out of 5 stars, based on 93 company reviews on Glassdoor which indicates that most employees have an average working experience there. The AAA Washington employee rating is 22% below average for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

93 reviews

3.0

31 Mar 2015

Used to be Great When I Started

Member travel counselor

Recommend

CEO approval

Business outlook

Pros

The biggest pros at this job were the travel perks and I do miss those a lot! You get discounts at a lot of hotels, and you start with three weeks of paid vacation. The medical benefits were decent but not amazing. There are some weird and unpleasant members at AAA that you have to deal with, but it was also nice to build up a client base that you worked with regularly. Those people will love you and they find you invaluable if you stick around long enough. I know lots of my clients were really upset when I left.

Cons

The pay is pretty low for the amount of work you have to do. And its not easy work! Customer service and sales are always a challenge, but pair that with a client who missed their flight because of a hurricane, or you have a last minute cancellation because they "just don't want to go anymore" but they want all their money back. It can be pretty stressful at times. You wouldn't believe some of the crazy things members want you to do for them sometimes.

5.0

2 Jan 2018

I like working for AAA!

Administrative

Recommend

CEO approval

Business outlook

Pros

I think that most of the employees at AAA are friendly, try to do the best for the member and it is a pretty good culture. We are not asked to work a million hours and they have reasonable expectations. The benefits and the amount of PTO we get are phenomenal. This year I will get 22 days of PTO and nine holidays.

Cons

For the most part the employees are friendly, great to work with, but we have a few that are grumpy and entitled. I think at times AAA is too nice and keep the grumpy employees around too long.

1.0

31 Dec 2017

Starts great but sours

Member travel counselor

Recommend

CEO approval

Business outlook

Pros

Travel perks, merchandise discount, free membership, coworkers were nice.

Cons

Management can be untrustworthy, petty, retaliatory. They act like a national company, but be ready to make out of state members angry. Terrible customer service. Try to make suggestions to improve and deemed insubordinate. You will wear many hats, do so many jobs, and be underpaid for all of them. That is, until a wave of turnaround hits and they might lure you to stay with a raise. Be ready to be pushy like a car salesman, especially for their credit card. So much potential, but management, especially corporate, are awful.

Viewing 1 - 3 of 93 Reviews

Jobs at AAA Washington

Call Center Scheduler

System Administrator II

Bellevue, WA

USD 99K - USD 113K /yr

(Employer provided)

View job