ABC Ambulance Reviews

Ambulances look good on the outside, but on the inside they remind me of children's toys with all of the plastic inside. One of my colleagues at another ambulance company said that the inside made them look very cheap and unprofessional. Not only that, they were built in Canada and not designed to be used in the extreme heat. Needless to say the A/C constantly goes out in those piles of junk. Not only that, other part are constantly breaking on the trucks and most of them are lucky if they can stay on the road for more the 3-4 weeks without being back in the shop for another 2-3 weeks. They refused to buy power gurneys for the ambulances and even after it was brought to the owner's attention about the potential money savings by buying the power gurneys vs the manual ones due to a decrease in back injuries, he still wouldn't budge. He was told by multiple employees that the cost of just 1 back injury would pay for the entire fleet of power gurneys, he didn't care and was willing to gamble it. Made us feel real comfortable that the owner was willing to gamble our careers over paying a bit more in the beginning to do it right. The EKG monitors are very dated technology. They weren't even being remotely used to their capacity though due to the owner being too cheap to buy all the equipment that they needed. The excuse I got was that, "we are primarily a behavioral health transport company and don't need that." Last time I checked not being able to monitor ETCO2 on a respiratory patient goes against the standard of care. The company doesn't even have a real radio system for communicating with their units, they use freaking Zello of all things. Doing this makes it physically impossible for the units to have any interoperability with other agencies in the event of a major disaster. The company was very short staffed on paramedics and if you were a night medic, on most weekends you were the only paramedic from midnight until 0700. That being said, the ALS unit would get run into the ground and the BLS units were stuck running calls that should've been ALS, but the dispatchers would get the facility to agree to a BLS truck so they didn't lose the call. The security on the drug boxes was a joke at best. They didn't even have a camera in the ALS room or on the refrigerator where the narcotics were stored. There were numerous EMT's who knew the codes to the ALS cabinet, which is where the drug boxes were stored minus the narc boxes. The owner refuses to spend any money to buy equipment that makes the crews lives easier, but he sure does drive a nice Tesla as does his girlfriend, who happens to also be the head of HR. As far as being "A Better Choice" compared to a taxi if you're having a medical emergency, maybe, but if you are comparing ambulance companies to each other, not a chance.