ABS Associates Reviews

When I first started I was told training of 6-8 weeks of training. They threw me to the wolves in 2 weeks time. When I was hired I was told what my shift would be, after I was left on my own they changed my shift which was not for the better. The team lead I had was awful. Condiscending, micro managed, no communication at all, if we were doing something incorrect team lead would not bring it to our attention but to the whole teams attention therefore mistakes were continually happening and team lead was wondering why????

When I was hired I was told there would be 10 weeks of training. 1week for each client I would be taking calls for. You're lucky to get maybe an hour of "training" for each client. After that you're told to read the documentation which is lacking in information, and you get thrown to the wolves. This is a disservice to both the employee and the client. Management are not managers. They're techs who were promoted to lead teams of people. They have no management skills whatsoever. Meeting their SLA's is more important than meeting the needs of their employees. You're lucky if you get a break because "all they're required to give you is one 20 minute lunch". They're being generous by giving 30 minutes. No kidding - this was all in an email from "management". If you do get a break you better be back in less than 6 minutes. With the amount of stress these people are under, a 15 minute breather - which is standard for every other company I have worked for - would be welcomed. Don't expect praise for a job well done. They'll only talk to you about your calls when it's to scold you for something. The constant loss of employees brings on lots of requests for OT. You're expected to take it or you're highly frowned upon. All you are to them is a robot there to field calls. They could care less about you as a person. Meet your numbers or else. That's hard to do when you're fielding calls from 13 different clients and their expectations are unreasonable.