Lack of clear direction: Instructions came from multiple people, often conflicting or changing without warning.
Owner bottleneck: The owner required final say on most decisions but was frequently unavailable, causing project delays and frustration.
Changing priorities: Work direction would shift suddenly, even after significant time was invested, making progress feel futile.
Ineffective implementation of tools: Project management software was introduced but not consistently used or supported.
Long hours: Once projects fell behind, 10+ hour workdays became the norm.
Reactive culture: Rather than proactive planning, the environment centered around urgent fire drills and last-minute pivots.