AHEAD Reviews

- In a delivery role you will be measured by a handful of things, most notably Ahead executive visibility and how much time you can bill to customers, above all else. Pay close attention to how much of your compensation is bonus based as your billability will have a direct impact on your bonus payout. You don't have control over when projects are sold and if that work comes across your desk for you to bill. In addition bonus is also based on practice margin and MBOs. - When upper management gets asked hard-hitting questions, be prepared for a good answer and no action after that. - Whey they claim "Unlimited PTO," they forgot the asterisk saying only 14 days, and then it counts against your billable utilization. The "Incentives for certifications" only covers a small subset of certifications. Lastly, "Investment in training & development" is encouraged, they will financially cover stuff, quoting upper management "You are expected to do it at night and weekends." - When assigned full time to projects, you will be expected to bill full time to that project and will not given bench time to achieve your MBOs, which likely will include certifications or learning new skills, cross training the team and additional items. This also doesn't include the other internal and external programs Ahead teams and employees try to get involvement in. They said "Work-Life Balance" on the careers page, but I'm still trying to find where it fits in the overall picture.

AHEAD is a total train wreck. They bank their success on merging and acquiring other MSPs. In the almost two years I worked at AHEAD, I had about 4-5 different supervisors. They were constantly laying off staff due to the M&A’s. They claimed it was due to overlapping functions and roles but in reality they had no control over the org after acquiring 10+ orgs. The internal IT ops Is a joke. They had Ken as CIO who knew absolutely nothing about IT. He finally got canned after the last acquisitions CIO took his role. Grant the “CISO” was the root of all problems in IT ops. He hired a crew of friends/family members that has no business being in IT with zero knowledge or experience. Goals were centered around cyber security initiative but were executed in the absolutely worst order that caused multiple failed projects. The project managers were horrendous. They constantly laid off folks in the hundreds every quarter. They beat around the bush every town hall stating that there would likely not be more lay offs. Just to hear there were tons more the next quarter. I would not recommend working here at all. It’s a totally mess and your job will be uncertain the entire time.