AO Drivers Reviews

2.3

21% would recommend to a friend

(52 total reviews)
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John Roberts

12% approve of CEO

24% positive business outlook

AO Drivers has an employee rating of 2.3 out of 5 stars, based on 52 company reviews on Glassdoor which indicates that most employees have an average working experience there. The AO Drivers employee rating is 35% below average for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

52 reviews
1.0
14 Oct 2014
Recommend
CEO approval
Business outlook

Pros

Going Home or even better finding another job so the punishment comes to an end. You may think I am joking but you have to experience the pain for yourself. If someone told me what to expect before taking the job I would not believe it either. The thing is I am a intelligent man, and my co workers were very intelligent aswell we would ask each other why we came to work and have very long conversations about how stupid we were for coming back to work. But we were all qualified Gas Engineers, so we all had more than half a brain. The managers were always happy they would enjoy sacking grown men and making the whole process, very long winded just so they could get an emotional reaction. It was like they got pleasure from breaking grown men. My advice is when you get to that stage keep smiling because they hate people looking happy going out the door after a sacking, it puts them on the back foot it gives you the upper hand when you walk to car park, because they could not break you. I enjoyed the whole sacking process I kept smiling and was relieved that I never had to come back back. I am now stronger and there is no employer out there that can put me through what I endured at expert logistic better known as AO.com. I am alot happier and healthier now, at no point have I missed my job at potters bar and I have alot of sympathy for the soldiers left behind.

Cons

I was employed as a Gas Engineer and there was 20 of us employed in febuary 2014 there was about half a dozen when I left, it was a new venture for AO.com and we were promised 33 days holidays which got reduced to 23 days shortly after starting also time and a half for overtime again this was not honoured it was a "ADMIN ERROR" the first hour of overtime was never paid for, another new rule imposed on us after they got us in our uiforms, the hours were very long you would have to work between 12 and 16 hours a day unless you was one of the few management favourites. to be a management favourite you have to install gas and electric appliances without looking at manufacturers instructions or just ignoring them which is a legal requirement. I attended a few gas leaks left by my co workers or unsatisfactory installations single ovens making contact with gas hob pipework and lifting the hob, which needed readjusting. sometimes these mistakes would be a result of the constant phone calls from the team leader asking why a previous installation was not installed and you would have explain the Gas Regs or the MI`s, or why you was still at a job and not at the next job, this was a big distraction as it always led to arguement on the phine and the concentration was broken on the job. sometimes I would go to a previous installation and there would be copper gas and water pipework in the hotzone running from the cieling to the back of the cooker or wallpaper and kitchin units too low, or a 15mm gap from the back wall to the gas hob it should be 50mm I would ask the engineer why he had installed the hob or the cooker and the answear was always the same the team leader said it has to go in, cooper wont melt or the back wall wont catch fire. I also had the same conversation with management and team leaders and I always refused to carry out the installation. This why I am sitting at my computer blowing the whistle. there are many more conterventions of the gas regs and manufacturing instructions but I would be for a couple of days. I`m sure Gas Safe will get round to auditing this company in due time, I suggest they take the man from RIDDOR along with them and tell him to bring a couple of books with him.

1.0
20 Dec 2020
Recommend
CEO approval
Business outlook

Pros

The occasional tip from a customer.

Cons

Too many to count but i'll highlight a few. The main issue I have had is not getting paid for the overtime I did. I have emailed driver disputes, they take a couple weeks to reply each time and offer no help in getting the money I am rightfully owed and worked harder than I have ever done in my life for! They give you impossibly long runs which causes drivers to speed and be driving for way longer than is safe, but if you cause any damage to the van, or customers property, you pay for it! The management are a bunch of bullies that are rude to all the their staff. No covid safety what so ever, you go into at least 20-30 homes a day, often dirty and with people who have symptoms inside, and at the depot, no one wheres a mask and they all work shoulder to shoulder. Other dangers include walking on an ancient lorry with a platform above that could drop and crush you at any point. I'd be genuinely amazed if no one has died doing this job. All the heavy lifting will cause you back problems in the future. Being self-employed is just a con so they don't have to pay any tax on you and have no obligation to pay you for your overtime. I could go on and on about how awful this company is and how angry I am about how they have treated me and other staff. I have never and am sure I will never work a more horrible job.

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AO Drivers Response
5y
Thank you for your review, I’m very disappointed to hear of the issues you’ve experienced. I note you posted your feedback on 20th December, has this now been resolved for you through driverdisputes? All the best, AO.
1.0
5 July 2016
Recommend
CEO approval
Business outlook

Pros

The caffe latte in the coffee machine was nice. Got about 2 weeks good wage in 8 months.

Cons

I worked for this company for 8 months at the Crewe depo as a delivery driver and looking at these some of these reviews they must of been done by someone at the company. Just to clarify on some of the things I've seen you DO NOT receive free snacks the only thing free you get is a coffee at the coffee machine but your lucky if there's any cups in. The companies owned by AO.com and you DO NOT receive discounts on any of the products and you DO NOT get invited to company fun day family events these are just for AO employees we worked for expert logistics..... No job security you would receive a text between 11pm-1am to tell you if your working the next day, sometimes you get told the day before your 100% in next day then get a text at night to say shifts cancelled. They take on way to many drivers so work is limited. Mine was the only Crew that was still there from when I started all the rest had already left by the time we quit. Sometimes we would only work twice a week and if you couldn't work the weekend forget about trying to get shifts during the week there wasn't a chance. They want you to give the customers the best customer experience possible while treating you like a mug, sometimes I would have to be at the depo at 4.30am as the 1st drop would be in Wales at 7am and only be getting home at 9pm then back in the day after at 4.30am again. If you get stuck in traffic, if roads are closed, if you are in Wales the sat nav will take you down roads the van can't fit down so you have to find another route and this can take up to 20 minutes... You won't get paid extra, you'd turn up to a customers house you have about 8 minutes to deliver an appliance, but they don't take into account the 7am deliveries will be asleep, steps you have to go up, and if it'll even fit in the door. American fridge freezers never go in so you have to take all the doors off to get it in then put them back on, we'd get about 15 minutes to do it but this can take up to an hour.... Don't get paid extra. Fitting washing machines you could have to carry them up flights of stairs to apartments and when you get there the old 1 is still connected so you phone the office up and all they say is disconnect the old 1 even though the customers not paid for it but you won't get paid extra for the time it takes. Some days we got back the depo 3 hours late and wouldn't get paid an extra penny even though we was working our backs off but on the extremely rare occasions you get back early they take money off you. They charge you for van damages with out telling you even though you've done nothing wrong, we got charged about £500 in van damaged in 8 months. They don't give you enough straps as well in the back of vans so when they sent secured proper becaus you litually can't because there's not enough straps and something's gets damaged it goes against you. They also once charged us for using the work phone Even though we only used it to contact customers, after arguing with someone over email I got my money back about 2 weeks later. After our shift ended and your on your way back the depo they could phone you to ask you to nip Birmingham to just ''pick a few drops up'' as another crew I'd behind but if you do it your only getting in around 9pm after starting around 4.30am but not getting paid the full hours your out, but if you say no the office they are funny with you so you better say good bye to your next few days work. The manger is a joke after emailing him asking why so many shifts are getting cancelled I've got bills to pay I can't afford to keep having time off only work 2-3 days a week, he replied with just I'll take it you've quit then.... No explanation so that sums up how professionally its run so after that I quit, not being treated like a mug. So all that summed up... Long days, no respect and do anything to take money off you, most truthful review about expert logistics on here.

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Glassdoor has 84 AO Drivers reviews submitted anonymously by AO Drivers employees. Read employee reviews and ratings on Glassdoor to decide if AO Drivers is right for you.