Does AWL pay their employees well?

According to anonymously submitted Glassdoor reviews, AWL employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at AWL. This rating has decreased by 15% over the last 12 months.

How satisfied are employees working at AWL?

41% of AWL employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AWL 3.1 out of 5 for work life balance, 2.7 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at AWL?

Contact Center Representative (70) , Customer Service Representative (51) , Insurance Sales Agent (27) , Insurance Agent (26) , Account Executive (24) , Customer Care Representative (CCR) (23) , Customer Service Representative (CSR) (22) , Call Center Representative (19) , Licensed Insurance Agent (17) , Call Center Agent (14) , CCA (13) , CCR I (11) , Policy Sales Agent (9) , Sales Representative (9) , Sales (8)

What are the pros of working at AWL according to real employee reviews?

"I think they have a great benefits package and again they really treat us well." ((in 43 reviews)); "Management is great!" ((in 30 reviews)); "Quick and great training" ((in 28 reviews)); "The culture is great." ((in 25 reviews)); "The company and people here are amazing!" ((in 21 reviews))

What are the cons of working at AWL according to real employee reviews?

"Not always feeling like upper management hears you" ((in 8 reviews)); "Short breaks and repetitive work." ((in 6 reviews)); "No Job security" ((in 6 reviews)); "Communication is good but there is room for improvement." ((in 5 reviews)); "I sat there for hours not even getting paid!!! Also be aware they base your pay time off the time your logged into their phone system not the time your actually clocked in!!!" ((in 5 reviews))

What are employees saying about AWL redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about AWL redundancy and their outlook for job security at AWL in 2026.

AWL Reviews

3.1

41% would recommend to a friend

(675 total reviews)

Bill Daniel

50% approve of CEO

31% positive business outlook

Ratings by category

3.4

Diversity and inclusion

3.1

Work/Life balance

2.8

Compensation and benefits

2.7

Culture and values

2.7

Career opportunities

2.5

Senior management

AWL has an employee rating of 3.1 out of 5 stars, based on 675 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AWL employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

675 reviews

5.0

21 May 2026

Easy remote job with inconsistent management and abuse

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Steady pay easy job remote only

Cons

Verbally abused, management is hit or miss

AWL Response

3w

Thank you for taking the time to leave a review. We're pleased that you found the role offered steady pay, flexibility, and a remote work environment. We are concerned by your comment regarding feeling verbally abused. Treating employees with respect is a core expectation at AWL, and experiences that fall short of that standard are taken seriously. We also recognize that leadership experiences can vary, and we continue to invest in coaching and development to ensure our leaders are equipped to support their teams effectively. Thank you for your feedback, and we wish you the best moving forward.

5.0

27 Jan 2026

Pay is good

Sales associate

Recommend

CEO approval

Business outlook

Pros

Pay is very very good

Cons

You have to meet metrics continuously

AWL Response

4mo

Thank you for taking the time to share your experience. We’re glad to hear you’ve had a positive experience and appreciate your contributions.

5.0

10 Oct 2025

Love it here!

Senior customer service representative

Recommend

CEO approval

Business outlook

Pros

Fast paced, enjoy working from home, good benefits and pto as you stay longer

Cons

Not always feeling like upper management hears you

AWL Response

5mo

Thank you for the review. We’re glad to hear your experience has been positive and appreciate your time with AWL.

Viewing 1 - 3 of 675 Reviews

Jobs at AWL

Contact Center Representative - Work From Home

Houston, TX

·

USD 27K - USD 39K /yr

(Glassdoor Est.)

View job

Contact Center Representative - Work From Home

Houston, TX

·

USD 27K - USD 39K /yr

(Glassdoor Est.)

View job

Contact Center Representative - Work From Home

Austin, TX

·

USD 30K - USD 42K /yr

USD 61K - USD 113K /yr

(Glassdoor Est.)

View job

Contact Center Representative - Work From Home

Austin, TX

·

USD 30K - USD 42K /yr

(Glassdoor Est.)

View job

AWL

AWL Reviews

Ratings by category

Reviews by job title

Easy remote job with inconsistent management and abuse

Pay is good

Love it here!

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