Abridge Reviews

Cult-like rah rah culture that beneath the surface is rooted in fear, mistrust, and burnout. Some leaders are driven by ego, play the blame game, throw coworkers under the bus, while wanting to be liked and praised by everyone. Harassment is commonplace in some teams. At least one leader sends inappropriate and creepy messages to their female employees but the fear of retaliation keep these women quiet. The company’s mission is to reduce healthcare worker burnout, but if employees are not working every late night, weekend and throughout their vacation, they will be fired. While some teams are inclusive and less toxic than others, burnout is a central theme at every level. People don’t trust each other and are afraid to speak up, so slack is filled with shout outs praise, and a ton of self promotion, but if you speak one on one with someone, beneath the surface, people are afraid and miserable. The company’s internal motto is to work as fast and as much as possible to win, even at the expense of smart decisions, creativity, individuality, diversity, and most of all - health and wellbeing. Employees are required to give out their personal contact information and much of the demands happen off work channels. Phones are busy with texts and calls throughout all hours of the night and morning and if you put up boundaries, you’re seen as not being passionate enough about the company and its mission.

My experience was concerning. After a required trip to New Orleans where the noise and drinking was unbearable for me and causing me severe sleep deprivation, I let the company know I had to leave a day early for health reasons. I reached out to the company to let them know of a medical diagnosis that made this experience particularly distressing and unhealthy for me. They assured me this would be handled according to standard employment law and practices but there was never any further follow up on it. I tried scheduling meetings with my supervisors for over a month to get clear expectations and make sure the working environment would improve but they kept cancelling. I had no clear expectations for my role, I was being excluded from meetings and was objectively and clearly being treated differently than other people with the same title and role. I had wonderful relationships with my coworkers and other areas of the company but for some reason my specific reporting chain seemed to want me excluded and gone. After over a month of trying to have a conversation with my reporting chain around reasonable accommodations, including clarity of role, expectations for my role, etc. They continually cancelled our scheduled meetings, sending me messages at 2 or 3 am the night before, until I finally gave up and submitted my resignation. This is the experience you can expect if you end up in the wrong part of the company. Pay attention to red flags during your interview process. I certainly noticed them (one person showed up 30 minutes late to a 30 minute in-person interview). Listen to your gut when you have significant concerns. They are valid. When you read other reviews that are "positive" and about how working here is "intense", "not for everyone", "doesn't tolerate even an A- player", and "no ego" think seriously about what these things really mean about the culture.