Abrigo Reviews

4.1

74% would recommend to a friend

(208 total reviews)
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Jay Blandford

94% approve of CEO

80% positive business outlook

Abrigo has an employee rating of 4.1 out of 5 stars, based on 208 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Abrigo employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

208 reviews
1.0
29 June 2020

No long term direction

Recommend
CEO approval
Business outlook

Pros

Great people at the bottom. I think calling out management on here often causes them to act defensive when they read these things.

Cons

Product management has essentially left en masse since the mass layoffs of December. The most experienced member in the AML department hasn't been there for more than a year (which is not a slight against them). Top level execs just aren't doing enough to retain the good people. Churning management. You take months out to build a good relationship with your manager, and then they're laid off within the first year of them being at the company. This layoff is often used as a scapegoat as to "Why the department has done bad over the last year", when in reality there are other reasons for it. Operations was in a constant state of chaos. At one point 3 or 4 of the most experienced members all left the company within a few weeks of each other, thus leaving very inexperienced members to pick up their work loads. I don't know if they were appropriately compensated for this or not. R&D is not investing in new technologies and incorporating the latest technology trends into their products. The sole focus is on recreating our legacy products. These legacy products were designed 20 years ago, I feel there's got to be ways we can improve the flow, but that simply is not the focus here at Abrigo. It is remake and ship. At one point a team within R&D made a mistake on a product, and management essentially gas lighted them in to coming in unpaid on the weekends to fix the problem. Hey Abrigo, pay the extra money up front to catch these problems, instead of using unpaid labor. Certain management was often rude. Executives are unapproachable. I'd say what Twitter is to the president, Glassdoor comments are to the CEO. They're never a good look. They have a "unlimited time off" policy, but this feels more as a ploy to draw in good people, than it is for treating people well. You will get looks by management and your team members if you actually try to use your time off. I believe my career path was defined 4 or 5 different ways in a year and a half. How unstable this is, often makes it hard and confusing to understand "what I have to do to move up to the next step in my career?". It often feels very fake talking to people outside your department, you try forming conversation, but it just turns in to talking about the weather or the latest fire they are trying to put out. I suppose this is an industry wide problem in tech, but I can't see what Abrigo is doing to try and fix it. At this point, I want this company to be sold, so that the good friends I still have there can be relieved.

1.0
6 Dec 2019

Walk & talk do not match

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nothing that I can think of.

Cons

Mass layoffs when goals are not met. Antiquated management and budgeting practices. Talking about transparency and pretending to care about people while treating people as resources. "Good ol' boys club" vibes throughout.

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Abrigo Response
6y
I haven't been on Glassdoor in a while and am responding to recent reviews. Sorry I missed this one when posted. I hope you've found a better lifestyle and professional fit in your next role. I'll leave this one alone, as requested. Best regards, Wayne Roberts Chief Executive Officer
2.0
28 June 2019

Chaos with a side of apathy

Recommend
CEO approval
Business outlook

Pros

Great team of people to work with. Catered lunch, breakfast on Fridays, up to $200 reimbursed on personal health expenses. Unlimited PTO, great 401k match. Health insurance could be better but has been better over the past couple of years. Employee led clubs to join for after work socializing and hobbies. Monthly happy hours you can attend if you have a good manager.

Cons

When senior management brings back an employee after receiving overwhelming feedback of that person’s hostility, negativity, and bullying, you know the company culture is just a marketing campaign not the fundamental core value this company was built on. In fact the Raleigh office mid and uppermost echelon openly throw customer support under the bus to customers and pride themselves on not assimilating with the former penguin culture. To say morale is low is an understatement. They’re doing a disastrous job of hiring strong upper management. Just in the past 2 years alone, customer support has had 4 managers come and go and the new one has no accountability, sketchy hiring practices, takes no responsibility and lacks transparency.

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Abrigo Response
6y
As I constantly tell Penguins, the feedback office is always open. And unlike the reviewer, I am not anonymous and am always here to address feedback. What I do find interesting about the feedback in this review is that the Pros comments acknowledge significant positives about working at Abrigo but, other than mentioning amazing team members, everything is about entitlement and what this reviewer "gets" for working at Abrigo. Nothing about serving customers, our mission, why we exist, or accomplishing anything. This entitlement is something we are trying to root out and deal with and I suspect the reviewer has received performance management feedback along those lines. We are growing and changing. We don't always get it right. I've made mistakes in hiring, some high profile. I've dealt with them and exited poor performers. I make no apology for constantly pushing to get better and never settling for mediocrity or entitled behavior. The reviewer disparages a couple of specific Penguins in this review in a way that makes their identify clear to those of us within the company. Let me be very clear here - I stand behind these Penguins and support them. For those reading this review, I'll trust your intelligence to figure out what is happening here. I wish this reviewer had spoken to me or anyone else about their concerns and dealt with them constructively. The opportunity to do so still exists and I am available anytime. The feedback office is always open. I mean it and live it. Countless Penguins have taken me up on that and we are better for it. In the meantime, I will continue to put our Penguins first and focus on getting results through them, not in spite of them. Best, Wayne Roberts Chief Executive Officer
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Glassdoor has 221 Abrigo reviews submitted anonymously by Abrigo employees. Read employee reviews and ratings on Glassdoor to decide if Abrigo is right for you.