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      Access Media 3

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      Access Media 3 Reviews

      2.1

      20% would recommend to a friend

      (48 total reviews)

      Alan Rosenberg

      52% approve of CEO

      22% positive business outlook

      Access Media 3 has an employee rating of 2.1 out of 5 stars, based on 48 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Access Media 3 employee rating is 41% below average for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      48 reviews
      3.0
      3 Feb 2015

      CEO has no Credibility

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Employees care about the Company and Customers

      Cons

      CEO gives speeches about improving service to customers and having a better relationship with the Employees. -Management is waiting to sell the Company to "cash out". -Employees no they will loss there jobs one a new buyer comes in. -Management is running the Company on the cheap to make the financials look better to a buyer. -Employees are being used. -Employees are looking at other options to resolve the problems with Management including legal action against Management and Investors.

      avatar
      Access Media 3 Response
      11y
      Thank you for taking the time to give us feedback. We continually strive to improve the customer experience and culture at AM3 and the information you shared is an important part of that process. Our employees do care deeply about the customers and our organization, and work hard every day to make the right things happen. Obviously we are disappointed with some of the points you make, and we will work tirelessly to assure that every employee understands the value they bring and management’s commitment to building and growing our business. Our business plan is designed to build cash flow reinvest both in people and in systems – both critical to serve our customers. We strive to build the best business we can, everyday. We encourage you to reach out directly to any member of the senior team, or to directly to HR (HR@am3inc.com) to provide direct honest and anonymous feedback.
      1.0
      10 Aug 2010

      I've been treated better as a contractor

      Field service technician
      Recommend
      CEO approval
      Business outlook

      Pros

      If you like being a road warrior in downtown chicago and meeting nice people. Working in a controlled environment for the most part.

      Cons

      Was promised tools, adequate training, badge, shirt w logo, access to systems, test equipment during interview. Never got it. Just a laptop and a Super Buddy with a defective rechargeable battery. Often outlets aren't available in the field. Was put in one building that was considered their worst and were in danger of losing for 3 weeks of training. Didn't get much training there, because my trainer was busy working jobs. This building had cable modem, voip, and MFH2 Direct TV sat. Learned to install and troubleshoot all. Problem is, other buildings have DSL and ethernet for internet and are configured with a combination of MFH1 and MFH2. Was thrown out in the field after another tech was fired along with my Supervisor. Was sent to troubleshoot DSL when I wasn't even trained to install it. And install and troubleshoot MFH1 without ever seeing it before. I got let go after 1 weeks because I was "taking too long on my jobs". Two hours later, I find out now the Manager was let go afterwards. So the whole management team at our warehouse was eventually let go in the month I was there. Can't say neither deserved their jobs. Hopefully, the next team is much better. All of this was told to the HR Manager. She said she would investigate and get back to me. She didn't. Can't say I blame her. She didn't want to put herself on the line just for me. I was hired at the wrong time I guess.

      1.0
      28 July 2014

      I never realized working for a company could actually change who you are as a person, for the worse.

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      In my opinion, I don't think all of the reviews have been completely fair. If I am going to be fair, I have to mention there are some very hard working, great people who work for AM3. They are dedicated and have hope that the countless hours of hard work they put in will somehow help the company, be a better place. I salute these employees- (none of them are in senior management of course). They show up every day and do the best they can with a multi-system structure which is out-dated and demands manual-human intervention to complete even the simplest task. Not because the system is bad, but do you think for one minute money would be spent to update the system to make the day to day hell of these employees lives any easier. No. Instead, they are held responsible for wrong invoices, messed up account entry, among the other things, receiving nasty-disrespectful emails(ALL CAPS were my favorite) daily from both internal and external customers. In return they are not given the tools to do their jobs and then crucified for it. So I apologize to the hard workers who are stuck at AM3 or who still have hope. I wish you well and a speedy exit from your daily doom.

      Cons

      How can a manager manage people in their department when they have no control or input into the operating systems in place, they can not enforce process(senior management continually promises exceptions to customers) and their employee reviews were not considered in the annual increase/bonus? Personally, I never received a review. Annual increase? Annual bonus? I am still chuckling, I have to move on or could type for an hour on this topic... AM3 is an hour glass, with a quickly dissolving center. You have either been employed for 7-8 years or longer, or you are in the majority of 2 years or less. The reason: senior management(who have been there for years) have no respect for an employee unless they are part of the "lifers", the in-group. Their one-minded approach to running this company puts its hardest workers and best ideas for customer service and company growth in the closet. Having a member of senior management yell at you,'they deserve your respect because of their title', in front of HR and your boss(who is also senior management) with no repercussions says it all, since he is a "lifer" after all. It has taken me over a month to regroup and start to remove the negativity that was cast over me at AM3. I still have trust issues and will for a long time. I've spoken to others who left and they have gone through the same cleansing.This company will change who you are, make you feel insignificant, demand answers to unexplained questions, never take the blame but point a finger quickly.

      avatar
      Access Media 3 Response
      11y
      Thank you for your feedback on your experiences at AM3. While they are absolutely not what I personally envision for our team, they help me continue to build more understanding about what "troubles" our team. We are a very aggressive and growing organization that is getting back to basics of driving culture from the top down. We have always had a core set of values that the company has obviously failed in educating groups of employees as you suggest. I will look further into your comments on the "in group" and "lifers", and hope to glean more info that will help me execute continued ownership and accountability standards to allow our employees to thrive and feel wanted. I personally believe that we all get what we put into our careers, and we all must own the culture of the organization. We are a very large mix of incredibly talented and smart team members that need to be heard and, at a minimum, realize that they can be heard. My commitment to AM3 has never wavered, but your input has continued to open my eyes on areas that I can help drive change that is perceived within the AM3 Family. Best of luck to you in the future. Scott
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      ReviewsAccess Media 3 reviews

      Glassdoor has 52 Access Media 3 reviews submitted anonymously by Access Media 3 employees. Read employee reviews and ratings on Glassdoor to decide if Access Media 3 is right for you.