Underpaid, underappreciated and overworked Personal Assistants and office staff; insist on taking on new clients despite not having enough well-trained Personal Assistants for the clients they already have; care too much about how much things cost/how much money they're making, rather than the actual clients; no benefits to working at the company, despite how much money they make and how much work they expect their understaffed employees to take on; consistent unpaid overtime for the Care Coordination team; an 'out-of-hours' system where you would be on-call 24hrs a day and still be expected to function perfectly the next day at the office; dreadful attitude from higher-up management