Advanced Health Care (WA) Reviews

limited opportunities for advancement due to it being a smaller company. It's not top heavy with management

Sink or Swim training style. Phone system not adequate to handle volume of calls. It was a nightmare answering, trying to help customer, putting on hold because you got another call, answering, putting on hold, answering, putting on hold, do this six times and then try to get back to the first one before more calls come in. I've seen systems that work and this one just did not, for me at least. This made it very difficult to figure how to do a good job. The employee doing the training made a habit of admonishing (giving feedback) me while i was on the line with customers. "don't say that" "can you say that differently" "stop doing that" "why'd you do or say that" "don't use that word" "did you get the new cover sheet for the TPS reports?" This would be bad enough if I didn't have an elderly customer on the phone straining to hear me and asking me questions. Honestly, this was by far the worst learning environment I've ever worked in and I was in the service and did 2 tours in Iraq.