AfterDark Technology Reviews

3.9

70% would recommend to a friend

(11 total reviews)

77% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11 reviews)

Reviews by job title

11 reviews

2.0

23 Sept 2017

Service Desk Technician

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

MSP environment, exposure to new technologies, working with multiple clients across Brisbane, good for people like learning new stuffs and working in a very busy environment

Cons

immature team (including management), lack of ITIL process, very high staff turnover, if you want to look for a long term job, this is not recommended

AfterDark Technology Response

5y

Thank you very much for your feedback and I believe these have been taken into account since your post several years ago which has been reflected in our strong financial and staff retention results. It's great to see you mentioning those Pros - we agree they are key to a purpose filled career!

1.0

20 Apr 2018

Avoid if you value sanity

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

After dark have some great clients and potential to be a good MSP.

Cons

The management have little to no understanding on how to quote and cost projects, so they get delivered over time and over budget. Management are extremely aggressive often threatening in emails. Does not value good staff.

AfterDark Technology Response

5y

Thank you for your feedback, quoting technology projects like anything has a complex mix of meeting the market and staying within scope to achieve that. Employees that work their way through their probation, become an integral part of the team, and up through to management, get more input into these areas and with that they have plenty of experience to cost projects as if "they were going it themselves". We've also made several investments in soft skills for management and technical staff alike which we've found puts the polish on all those other interactions. Valuing good staff is of course very important and forms part of our core values, however we do have a criteria which is aligned with customer outcomes as first priority. Really appreciate your comments on our clients and potential!

5.0

12 Oct 2017

Fast paced environment - High expectations

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Typical tough Managed Service Provider environment striving to deliver the best for customers - if you study you will be successful. Some staff been with company for 10+ years who really know their stuff and provide support. Plenty of growth opportunity through service desk and project teams.

Cons

Fast paced and varied IT environment is not for all - high standards demanded for customers which increases staff turnover of under performers

AfterDark Technology Response

5y

Thank you very much for posting this feedback. We genuinely believe that the study component helps differentiate our business offering and as a result we have had our staff members achieve more certifications than ever this year already!

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