- This year the business canvased select staff asking them to post positive reviews on Glassdoor this has skewed the results from around 2.7* and 40-50% CEO approval to its current rating of 4.7 and 99% approval. - Lack of leadership in the C-Suite and lack of communication with the employees. - There is a North / South divide in how the business is run. - Lack of employee investment in training, development and opportunities for growth. - Woefully under-resourced in almost every department. - Owned by a Private Equity Organisation, gone is the focus on the customer now all focus is on saving money or increasing revenue to meet the promises to the PE firm, whilst revenue and profit are important there needs to be a balance so that this does not negatively impact staff wellbeing. - Many of the issues are caused by the unrealistic expectations of the COO, leading to projects going wrong, staff leaving the business or being signed off work due to making people ill.
