Airwallex Reviews

Updated 1 Jul 2020

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3.6
65%
Recommend to a Friend
66%
Approve of CEO
Airwallex CEO Jack Zhang (no image)
Jack Zhang
34 Ratings
Pros
  • "employees but it's a global company with a lot of very smart people(in 5 reviews)

  • "Fintech is still one of the fastest growing industry and there are many great opportunities ahead(in 5 reviews)

Cons
More Pros and Cons
  1. Helpful (1)

    "Challenging but rewarding"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Engineer in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airwallex full-time for less than a year

    Pros

    Get to solve very challenging problems Working with lots of smart people

    Cons

    If you don’t like work hard this is not the place for you

  2. Helpful (7)

    "Great for those SEEKing nepotism"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne
    Doesn't Recommend
    Negative Outlook

    I have been working at Airwallex full-time for more than a year

    Pros

    Airwallex has a lot of positive press and at least some of the management & HR team are doing their best to address a toxic culture.

    Cons

    We hire crazy number of new people from Seek. More than 6 have started and quite out of their depth, possible due to the AU Director being from Seek and hiring his buddies. Very bad nepotist.

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    Airwallex Response

    July 6, 2020

    In the first half of 2020, Airwallex has hired 142 people globally. 27 of those new starters have been in Australia. These new joiners have come from many different companies across Melbourne as well as interstate and internationally. People continue to be the number 1 priority for management - this includes hiring the right talent, ensuring we have the right retention and development programme in place, and ensuring that we build a diverse culture. We are a company whose culture is continually evolving and are always seeking to grow and improve. I see you have been with Airwallex for 1-2 years and so I hope you have seen the diverse range of people we have brought in to the company over this time. You would also know about our internal referral program, so I would encourage you to reach out to HR or your line manager with people who you think could be a great fit for any of our roles or to offer other ideas on companies we should be hiring from.


  3. Helpful (2)

    "An engineering-driven startup with a strong ownership, career growth, and lots of opportunities"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airwallex full-time for less than a year

    Pros

    A high-growth Startup with LOTS of Pros!! I work as a Senior Software Engineer at Airwallex and I feel highly valued in my role. Definitely, management never asked anyone to write a false review. I write this review voluntarily and happy to be contacted by Glassdoor. The Pros in a nutshell: - Engineering driven company. Engineers are encouraged to have an entrepreneurial mindset. You are encouraged to drive the solutions design and be pro-active to identify some gaps in the requirements, like in most high-growth startup companies. If you expect all requirements to be all fed, then this is not an ideal place. - Work flexibility: Flexibility to work from home without any drama, flexibility to adjust your working hours to adapt with your family commitments. You can be upfront about your needs and then discuss a mutual flexible option that works best for the company, the team, and yourself. - Great pay (at or above market rates), with bonus stock options (equity). - Fully stocked drinks, healthy snacks, healthy drinks, fruits, coffee, etc. - Flat structure with a great autonomy and ownership. - Great rooms for growth and for creating an impact within the team and across teams. - Great coworkers, and in most cases you'll see a no-ego culture here. - If you show pro-activity to make an impact beyond your job role, it will be appreciated. You will need to drive this though. In a sense, you need to own where you want to grow in your career. - The management team in our Melbourne office have done an amazing job. They drive continuous improvement and a growth culture in the company, and they are doing their best to provide a safe culture where employees can communicate their feedback in a safe and supportive environment. - Interviewers were transparent about what you can and cannot expect, and about their experience of working at this company. Just make sure you ask them these questions. - New starters have a proper induction (i.e., there are rooms for improvement, but overall still quite solid). New starters are publicly recognised during the weekly company meeting. Different VP and department heads across different teams transparently share their vision, team's achievement, growth areas, and all the wins that we achieve as a company. - Solid IT equipments for employees and great office facilities.

    Cons

    - The startup challenge, a fast-paced environment, which I believe is common in any high growth startup with top investors. If you expect all requirements to be all fed, then this is not an ideal place for you. - Our engineering management team and HR are still working on improving some of our processes (i.e., engineering process and other general processes), so there are some growth areas in this space. They are constantly improving and getting better though, so I see this as an opportunity for employees to help drive the processes. - I strongly feel that some of the recent negative comments here on Glassdoor are over-exaggerated, mostly by disgruntled employees (which I believe are the culture damager in any company). Sadly, I happened to meet a few disgruntled employees when I happened to overheard their conversation on a very recent occasion. IMHO, this group of people always kept complaining anyway (or pretended to be busy with work) while many highly-driven members of the team are doing their best to deliver results and helping the company grow as a successful startup.

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  4. Helpful (1)

    "Great opportunities to grow"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airwallex full-time for less than a year

    Pros

    Flat structure, lots of autonomy to own your work and take it in the direction you want, heaps of opportunity to grow beyond your role, well stocked pantry, great office location in the city, team mates are genuinely nice and helpful.

    Cons

    The fast pace, ambiguity and unpredictability that comes with any high growth startup may not be for everyone.

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  5. Helpful (1)

    "Amazing start-up!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Developer in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airwallex full-time for more than a year

    Pros

    I never work in a startup before I join in Airwallex. When I know this company, I'm not very sure how about it. The interview is a good way to recognize a company. My interviewer is too friendly to I can't stop sharing my experience. I think it's an exciting team to work together. We can both work hard and play hard. Lots of professional colleagues teach how to work effectively. And I got a really precious opportunity to grow.

    Cons

    growth too fast, you must be a fast learner.

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  6. "Flexible workplace"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Digital Marketing Manager in Melbourne

    I have been working at Airwallex full-time for less than a year

    Pros

    Good opportunities to collaborate with wider teams - up-skilling and cross-departmental exposure is encouraged.

    Cons

    Product is very niche and the role expectations reflect that.

  7. Helpful (11)

    "Some great team members and potential but poor culture and leadership"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne
    Neutral Outlook
    Disapproves of CEO

    I have been working at Airwallex full-time for less than a year

    Pros

    The typical startup stuff - food, beer, coffee and table tennis. Adjustable desk, screens and laptop. Three potential.

    Cons

    Micromanagement. Tech and design debt. Lack of decent leadership and culture. Young team. Poor maturity in product and design practise with limited openness to learn. What you can churn out for them culture.

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    Airwallex Response

    January 21, 2020Head of Growth

    Thank you for your review. As a current employee of Airwallex, we would encourage you to take the opportunity to raise these issues with a member of our leadership team or HR Dept so that we can workshop solutions together. We are committed to creating a culture of innovation, high performance, and fun but this relies heavily on the whole team engaging in this goal by contributing to, and helping to drive, positive changes. We hope that you will engage with this and help us identify areas for improvement and ways we can strengthen the business culture. As a leadership team, we are limited in our ability to make these changes unless the team is open and honest about their needs and provide constructive feedback, and ideas for optimal solutions. We hope to hear from you soon.

  8. Helpful (21)

    "dont do it"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Engineer in Melbourne
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Airwallex full-time for more than a year

    Pros

    good friendly team going through the same hell modern offices snacks and alcohol

    Cons

    below average pay no benefits no leadership from ceo and senior management all the good managers quit or are pushed out ceo yells at team members publicly no product or market strategy dont understand australian market expected to work 9-9-6 no work life balance relies on good pr instead of doing anything actually innovative secretive culture no respect for australian culture

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    Airwallex Response

    January 22, 2020VP - Engineering

    Having been with Airwallex for over a year, it saddens me that you have written a review which in no way reflects all of the outstanding achievements made by both the team and individuals over this time. It also does not acknowledge the significant improvements we have made and continue to make across the business in process, technology, and company culture. Working in a fast-growing business like Airwallex presents daily challenges and I am proud of our team and how tirelessly they work together to build and improve great products. To say that we expect our Melbourne team to work 9-9-6 is false. If you have been advised that this is the expectation, please contact me and let me know who has set this expectation for you. If you or any other team member feels like they are going through hell working at Airwallex, then I suggest you raise this with a member of the leadership team so we can address specific concerns. Writing a review on Glassdoor is your right but it doesn’t enable us to fix anything when we do not have specific information to act upon. Ideally, I would like to personally hear from you so that we can work through these issues together. I would also again like to highlight that any member of the team that has been with us for more than a year has likely contributed to the delivery of great product, cultural change, and is in a position to positively impact the business into the future. Please take this opportunity and work with us to make Airwallex a better place to work.

  9. Helpful (11)

    "It getting worst!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Melbourne
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Airwallex full-time for less than a year

    Pros

    Kitchen food, new laptop, desk, chair, office location in city near water.

    Cons

    Many issue. I see company post fake review - push down real reviews Change mind all the time, dont know what to do? Politics grow alot. No supports new employee. No ethic in work - ask me to do anything Feel stress all the time. HR ask to post good review everywhere No good place to work, no engineerings culture, many people nasty Call mid night for work No good management.

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    Airwallex Response

    January 22, 2020VP - Engineering

    Thank you for your feedback. Airwallex team members are invited to review us on Glassdoor, but at no time has HR or the Leadership Team specified that these reviews must be positive. We take reviews seriously and provide a number of mechanisms, including Glassdoor, to gather employee feedback so that we can identify areas for improvement across the business. The greatest challenge for us is that when serious concerns are raised, as you have listed that you feel stressed all the time and do not have support, we are unable to identify specific actions to resolve this unless you also raise these issues with your manager, HR Dept, or a member of the leadership team. Some of what you have written is part and parcel of joining a fast-paced business. We are required to change direction frequently, and sometimes pick up tasks outside of our role, and we acknowledge this is not easy for everyone. Please enable us to work with you to resolve your concerns by speaking with us. When we are able to identify an individual or a team which may be overloaded or requires additional support, we can then take the steps to work through these issues together.

  10. Helpful (14)

    "Such an ordeal, Absolutely TOXIC!!!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Melbourne
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Airwallex full-time for less than a year

    Pros

    - Coffee, motorised standup desks and good office chairs. - Some good people there, stuck due to their personal situations. An invaluable lesson learnt!

    Cons

    I wish, I took these negative reviews more seriously...😒 Being born and raised in Australia, missed out on some of the horror stories from colleagues who have previously worked in 3rd world companies, this is your perfect opportunity to experience first hand... - Totally lacks Australian values and culture. - As part of on boarding you are asked to like all of company's social profile pages, follow them and write positive feedback, Seriously??? - Going through crazy growth, and majority of employees are new so no one has a clue. Everything is a priority. Deadlines can squeeze and you can be asked to deliver overnight! - It's an in-out factory, loads of talented people joining and leaving every week. - Company's image presented during the interview process and publicly is far from reality. - Lack of clarity on your role and responsibilities. - Most people appear rude and lack soft-skills. - Not family friendly, especially not people with kids. No flexibility and Extremely long hours(frequent midnights). Team meetings at 6pm??? 9am - 6pm is necessary and overtime generally is expected. - Increasing middle management adding to a lot of micro-management. - Speaking up is discouraged and looked down on. - Public shaming of employees is rather frequent and seemed common throughout the organisation. - Lack of process and inclination towards improvements and ever-increasing tech-debt. - Leads are hard to approach, narrow minded, set in their ways, egoistic and have absolutely no idea what leadership means. At best they are bad bosses. - "No autonomy", don't go with some older reviews as it is clearly not the case anymore.

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    Airwallex Response

    January 22, 2020VP - Engineering

    Thank you for your review. There is a great deal to address in your feedback and it would be difficult for us to attempt to do that here. Some of the issues you have listed are known issues which we as a business are working to address, and some relate directly to being a high-growth business. Other comments are concerning as they are new to us and most confusing is your comment stating that you ‘quit’, as we are not aware of a member of the Engineering Team exiting the business in this fashion. We do acknowledge that we are attracting top talent to our business and are working hard to make the improvements required to ensure all employees are engaged and working at a desirable level of challenge. As a rapidly growing business, it is hard to meet everyone’s expectations immediately but there is a commitment from the leadership team globally to strive to do this. We have taken all your feedback onboard and are working with the wider team to ensure improvements to the employee experience are being made, and feedback such as yours is provided in a way that enables us to resolve it before anyone reaches a place where they feel they need to exit. We sincerely hope that you have found a new opportunity which meets your expectations.

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