No culture in an industry full of culture
Pros
What I Appreciated * I was grateful to have the opportunity to work here. Losing a job is never easy, and I don’t take for granted that the company gave me a chance to contribute. * The owner was one of the highlights of my experience. His energy, enthusiasm, and passion for the business are contagious. He genuinely cares about what he’s building, and it’s easy to understand why people want to follow his vision. * The interview process was exceptional. It made me feel valued and excited about the opportunity ahead. I left those conversations believing I was joining something special. I only wish that same energy and optimism had carried through more consistently into the day-to-day experience. * The employee discount was a meaningful perk, especially given the products the company offers. * The cleaning staff deserve recognition. The cleaning lady was consistently warm, kind, and positive. Small interactions like that made a bigger difference than she probably realizes. * The Operations Manager struck me as a genuinely kind and authentic person. Every interaction I had with him reflected professionalism and empathy. * The Backbone Manager was consistently supportive, positive, and encouraging. In a challenging environment, that attitude stood out and had a meaningful impact on my experience.
Cons
* Benefits: The benefits package was not competitive compared to similar roles and companies, which can make it more difficult to attract and retain talent. * Salary employee time tracking: Requiring salaried employees to clock in and out created a feeling of reduced trust and autonomy. Accountability is important, but this approach may unintentionally undermine the flexibility and ownership that often come with salaried positions. * Company culture: I was surprised by the lack of a cohesive work culture, particularly in an industry that often thrives on shared enthusiasm and passion. There seemed to be little investment in team building, recognition, or creating a sense of connection and purpose. * Communication and training: Communication was inconsistent, and there was little structured onboarding, training, or ongoing development. Employees were often expected to figure things out on their own without clear guidance or feedback. * Work environment: The atmosphere frequently felt negative, with criticism and frustration taking precedence over collaboration and problem solving. Accountability was not consistently demonstrated across teams, which contributed to lower morale and trust. * Technology and systems: Many of the company’s core systems, including the website, inventory tools, and sales management platforms, felt outdated compared to current industry standards. The reliance on aging and overly complex technology created inefficiencies and made it more difficult to innovate, adapt quickly, and empower employees to do their best work.