Alaska Airlines Reviews

Updated 11 Jun 2021

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4.0
79%
Recommend to a Friend
100%
Approve of CEO
Alaska Airlines CEO Ben Minicucci
Ben Minicucci
2 Ratings
Pros
  • "Flight benefits and support from management(in 122 reviews)

  • "travel benefits and flexible schedule(in 65 reviews)

  • Cons
  • "low pay for the amount of responsibility(in 37 reviews)

  • "long hours uncertainty of rebound(in 23 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year

      Great company, Behind on Tools, Processes, and People

      10 Jun 2021 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Small leadership chain Great teammates Great benefits Good work life balance

      Cons

      Lacking areas: People development and training, tools to complete work that aren't Windows 95 based, and Processes documented so all stakeholders know their RAA

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    2. 4.0
      Former Employee, more than 1 year

      Loved it... Until COVID

      5 Jun 2021 - Reservation Sales Agent in Chandler, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I loved the culture and the atmosphere. It makes such a difference when all the employees are happy.

      Cons

      Seniority was tough. I worked in the Phoenix office and there were coworkers who had been in that position for almost 40 years and still has no plans to retire. Also mandatory overtime can be super rough. Especially if you get a crummy shift.

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    3. 4.0
      Former Employee

      Good

      11 Jun 2021 - Student Worker 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good place to work and nice

      Cons

      Time away from your family

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    4. 3.0
      Former Employee

      It Literally Took My Breath Away

      9 Jun 2021 - Customers Service Agent in Santa Barbara, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company gives their employees empowerment. There are several opportunities to show integrity. And over all its just one of the funnest jobs around with the right leadership.

      Cons

      I always have to put my shoes on ziz

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    5. 5.0
      Current Employee, more than 5 years

      Overall great company

      30 May 2021 - Crew Pay Analyst in SeaTac, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flight Benefits Many groups for career building and leadership program involvement. More business resource groups and educational opportunities are becoming available.

      Cons

      No permanent remote work option for different work groups

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    6. 4.0
      Current Employee, more than 1 year

      Great company as a whole but who you work daily not so great

      13 May 2021 - Customer Service Agent in San Jose, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free flights, good benefits, perks for training in Seattle and when the company performs well as a whole

      Cons

      Lower management as in supervisors and lead in each local station are not understanding at all and only point out the negative. They don’t teach you everything but expect you to know it all

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    7. 2.0
      Current Employee, less than 1 year

      CSA

      9 Jun 2021 - Customer Service Representative in Seattle, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly people, nice atmosphere, flight benefits after a month.

      Cons

      Hiring process too a long time, training was 9 days straight without a day off

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    8. 3.0
      Former Employee

      Great company, leadership is subpar

      9 Jun 2021 - Talent Acquisition Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Awesome people, amazing benefits, opportunities for growth

      Cons

      Management is illogical. Salary is quite low.

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    9. 5.0
      Current Employee

      Great career prospects

      24 May 2021 - Manager Station Ops in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Travel benefits, interesting people, lots of room for growth and development

      Cons

      Long work hours, weekends and holidays

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    10. 4.0
      Former Employee

      Airline

      27 May 2021 - Guest Services in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flight Benefits were the best

      Cons

      N/A job was satisfactory while employed

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    Viewing 1 - 10 of 778 Reviews

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