Alex Solutions Reviews

3.6

61% would recommend to a friend

(41 total reviews)

62% positive business outlook

Alex Solutions has an employee rating of 3.6 out of 5 stars, based on 41 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Alex Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

41 reviews
2.0
6 Oct 2021
Recommend
CEO approval
Business outlook

Pros

Some of the people here are fantastic (more on this in cons). Get to work with some nice tech. Recruits grads which gives them some key experience early in their career. The social club is trying their best to make the place fun to work by organising social events even during lockdown. There is some room for career growth (more on this in cons). Some top tier clients using the product.

Cons

Where do I start. For the the current market, the salary is pathetic. I almost DOUBLED my salary just by switching jobs (my new job had less responsibilities than my job at Alex). Couldn't be further away from the truth when someone describes the salary as "competitive". Furthermore, the salary is a package meaning your base salary is actually lower. There is recognition for great work via shoutouts and nominations, although this does not pay the bills. The best you'll get is a $50 voucher. No longer recruiting any experienced developers in Melbourne likely because of the low salary. Promotes internally to undeserving individuals who are not skilled rather than recruiting someone who knows what they're doing - likely salary related. Most of the new recruits are in cheaper regions such as India to avoid paying an Australian rate. Zero benefits. No insurance discounts, equity (I found this very odd considering the massively below market salaries & the fact the company is a start-up), no WFH budgets, deals or discounts at big brands etc. How can the company attract great talent when remuneration and benefits are so poor. The marketing team is great - they could sell sand to the Arabians. The company is expanding its customer portfolio and beating some of the giants. Truely inspiring. However, there is no capacity from an engineering stand point to facilitate this kind of growth. The product is riddled with bugs and tech debt, and developers spend most of their time trying to address it. The number of developers is diminishing at a faster rate than the company can recruit. It's rather concerning when senior employees are leaving frequently. The "cloud team", or IT support team, is stretched so thinly that you're waiting weeks for an infrastructure ticket to be actioned. This has made onboarding and completing other development tickets a nightmare. Serious lack of engineering leadership in some teams. Technical expertise is limited resulting in some poor quality software. Dysfunctional ways-of-working dictated from the top - look at what some of the top companies are doing and take inspiration from that. Stop trying to reinvent the wheel. When I came to Alex, I was promised a personal career development plan. Over my time here, there was some talk regarding this but nothing came to fruition. As managers left the company, so did any work contributing to career development frameworks. I decided it was no longer worth my time waiting for this as I was wasting my time. Some developers have done amazingly well, but this is the result of their own labour and almost no career advice from the company. There was a buddy program, some actively continue but most have stopped caring. Some of the big clients have so much leverage over the company it's scary. As a result, some bizarre features have been implemented and priorities often change quickly in-order to please them. The annual bonus, albeit at the discretion of management, was simply ignored this year. Not even an email was sent out letting employees know that it would not be happening. Management went out for an EOFY dinner with each other to celebrate, leaving everyone else out. Senior management is like an old mans club. Get some diversity up there. Review your org structure. Some of those in management, I had no idea what their job was or what they did. Some of the reviews on this are very suspect. Almost like they have been written by those in the company and were asked to write something nice.

1.0
11 Nov 2021
Recommend
CEO approval
Business outlook

Pros

- Willing to hire internationals/juniors.

Cons

Let's start with salary. Not only is the salary quite low for engineers compared to market rate, no equity is offered. Equity was something that's been talked about for a long time, but still is just a blank promise. Why is it so hard to action this? Why is it so hard to pay your employees market rate and take care of them? Together as a team, we should all be contributing towards a better product for our customers. However I felt as an engineer, I spent more time wrangling with a tech debt ridden codebase than actually shipping new features. Management's inability to invest in tech talent / pay great engineers what they're deserved to stay only results in this problem getting worse. In the short span of 12 months, most good engineers whom have substantial context on the legacy systems have left due to issues with pay/company culture. Making the codebase hard to maintain because context is lost, much less easier to ship new features. As to company culture, I would describe it a lot more talk than walk. On linkedin and in interviews, they would talk up the company culture, remote work opportunities, being australia's first and only software company in gardner's magic quadrant, etc etc. However, it really all are just words. No words/glam can hide the harsh inner workings of the company. Especially when the salary is so below market rate, especially when we aren't retaining the best engineers. Or continuing to hire juniors/internationally when we can't build up our core engineering expertise. I'm not sure what management is trying to do. To people reading the reviews: Please go through each and everyone of them and make an informed decision for yourself, you might notice there is a worrying trend of the same theme within the company, this is not unfounded based on my personal experience at the company.

1.0
2 Aug 2021
Recommend
CEO approval
Business outlook

Pros

I can barely think of any pros. Apart from the pay cheque at the end of the month, I guess it's somewhat good the company recruits grads

Cons

The remuneration is embarrassing - pay your employees properly or else the company will fail. Turning into a micro-manager's idea of heaven. Everything is a top-down driven approach. There are far too many graduates (there are more graduates than experienced developers - this is evident when you look at the quality of the software produced). It's clear the company's strategy is to fill as many seats as cheaply as possible; explains the recent expansion overseas to countries such as India and Bangladesh yet this is being used to describe the company as "expanding" and "global". Once you've been in the industry for a year, there is next to zero growth here; no career development plans, performance reviews, few skilled engineers to learn from etc. The tech leads are not tech leads. They are lucky they were in the right position at the right time to get the title of "tech lead". Of all the engineers that were very skilled, most have left and very few remain and don't see themselves at the company much longer (honestly, these engineer should have been the tech leads). Most engineering managers that promised to make a real change left within 1 year (I wonder why). To move up the career ladder, it seems you have to become the "teacher's pet" - too many young people in important positions playing the ego game. Zero effort is being made to retain staff, it's almost like the company thinks they can just recruit someone else and the spot will be filled magically. Clients basically own the company's product. The amount of obscene features that have been implemented blow my mind - all to satisfy a client and "make a sale". If a client asks the company to jump, we will ask "how high?". The term sales driven development has started to make its way through the company as a meme. Too many false promises have been made. One I can think of is the long term incentive scheme which has been at the "final stages" for years now - stop dangling a carrot, more people are aware the carrot is not real and can see through the smoke and mirrors. The sister company InfoCentric recently had a EOFY party, yet Alex Solutions didn't. Go figure. I used to recommend the place to friends, but recently that has changed I've told them to look elsewhere. It's truly a shame to watch this once promising company go to the gutter.

Viewing 1 - 3 of 41 Reviews

Glassdoor has 43 Alex Solutions reviews submitted anonymously by Alex Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Alex Solutions is right for you.