Upper management is unaware, or seems to be, of the favoritism toward employees. Personal lines in particular, has totally turned around to be a negative environment for everyone, no one is happy or laughs any more. If you are a young male, you've got it made for what seems to be a serious click of hand picked favorites by management. Forget it if you're a female no matter your talent. You wont get far here depending on what department/job you apply for and your age. Goals set individually by lower management are unattainable for most to meet bonus structure.