- Management team is all women, they will watch you closely: toilet time, how you sit on your chair/ how you wear your headsets, how you dress, what you say/do and frequent 1 to 1 meetings to follow up on above things and other useless things.
- No cigarette break or tea break whole day when busy or normal. If you are making tea, you need to return to the seat immediately. No hanging around. No chatting around ever.
- Tight control for every movement of everyone. Constantly being watched and told.
- Don't care if you stayed there long or not. easily fire people or put back down on probation due to attitude issues etc. I worked there for almost a year and by the time I left, I was one of the longest worked person in the team other than management team.
- Salary is not good compare to other customer service offices. Working environment is not the best, but they will try to convince you how lucky you are by saying how their warehouse style office has a window and have comfortable office chair for everyone. She must have been working in a cave previously.
- Huddle everyday for 10 mins before starting work, unpaid. if you late for the huddle, marked as late.
- Assistant managers are cold and rude. unless they come to you for something that they want.
- Sick days unpaid.
- Employees in customer experience head office are mostly foreigners who just arrived to the UK, fresh graduate, from retail background, does not complain most of the above and think it is normal. But after few months, they all leave.
