Alliance Infosystems Reviews

Thank you for your detailed feedback on your concerns working for Alliance InfoSystems. As we continue to grow, we strive to recognize any areas for improvement and how to make the environment better for our employees. Being a small company, there are some challenges that we face that larger companies often are able to provide very easily. However, I'm happy to say that some of the concerns you had addressed have been improved. For instance, while we are not currently matching on 401k - we have been able to provide profit sharing for our employees for 2016 and 2017. Our vacation time is tiered based on longevity with the company, and there are now 5 days of sick time to be used each year for employees. We also cover a portion of our employees deductibles with the health plan and provide FSA options to use as well. We've also worked to create a better training environment for our technicians, as well as incentives for continued education and certification. Our Director of Technical Services has focused heavily on ensuring that new hires go through extended training sessions as well as shadowing, in order to get more accustomed to how we operate and help our clients. We're sorry that you felt it was a hostile workplace, especially since we want it to be a fun, friendly and family-like environment. While we can get busy, we make sure to recognize those times and do what we can to help ease that for our employees. Just like technology, we're constantly evolving and adjusting, so we do take ideas and opinions of our employees seriously and want to make sure they feel heard - and see that we're doing what we can to make it better for everyone in whatever way we can.

We appreciate you taking time to provide your feedback. As a Managed Service Provider (MSP), our job to our clients is to be ready and available for any technical issues needed during business hours and sometimes after-hours. While we support and promote work-life balance, as well as a hybrid remote working environment, all candidates interviewed for Alliance are advised of after hour requirements. This is especially true for the service side staff. There will be instances where a technician may be requested to be onsite for a client as soon as possible due to critical situations. Generally, the majority of our onsite appointments are scheduled days in advance. To continue to foster Alliance’s commitment to work life balance we maintain a rotating on-call schedule for our technicians that is shared months in advance and is always open for adjustments for personal reasons, vacations, etc. We are very team-oriented, and we strive to create an exciting, challenging and rewarding work environment for our employees to flourish. As with any organization, performance that is not meeting expectations is addressed in hopes for a positive outcome. However, there may be scenarios when difficult decisions are made. Alliance maintains and respects employees’ confidentiality. Reasons for employee departures are not shared unless authorized by the employee. Alliance shows that almost 70% of our employees have been here for over a year and we have tripled in size in the last 3 years. The feedback we’ve received from our most recent hires at their 90-day reviews have been positive. Benefits – Alliance has made every effort to be competitive in this area given its size and current market conditions. We are very proud of our continued commitment to manage the cost of these premiums for our employees. This is discussed during the hiring process. Alliance continues to grow its team while also continuing to provide opportunities to our talented team members. We are excited that in the last 6 months we have been able to promote engineers, technicians to either Team Leads or Manager positions. Again, we appreciate your feedback. We wish you the best of luck with your future endeavors.