This company is what happens when leadership is completely out of touch with reality and refuses to acknowledge it. They don’t understand how to run a modern workplace, and it shows everywhere; high turnover, unhappy customers, and employees who are burnt out and fed up. This isn’t a rough patch, it’s a pattern.
The way employees are spoken to is consistently disrespectful. The tone from the top is condescending, dismissive, and at times outright degrading. Over time it becomes very clear you’re not viewed as a person or even a valued employee; you’re just easily replaceable. There’s no real effort to build people up, only to point out what’s wrong or not good enough.
Feedback is a complete waste of time. Feedback isn’t discouraged; it’s just completely useless. Leadership doesn’t listen they assume they already know the problem (they don’t), and any attempt to bring up real issues gets brushed aside. You’re not there to be heard, you’re there to fall in line.
There is no real HR presence, and that’s not by accident. The lack of HR isn’t an oversight; it’s convenient. It allows behavior that would never fly in a functional company to continue unchecked. Policies change whenever it suits them, communication is inconsistent, and there’s no accountability when things are handled poorly.
The raise process is one of the clearest examples of how little respect there is for employees’ time. Instead of having a direct, professional conversation, you’re dragged through a long, drawn-out process that leads nowhere. You’ll spend more time waiting for an answer than they spent considering it. By the time you get a response, you’ve already stopped expecting one and you’re usually right.
Work ethic means nothing here. You can put in long hours, take on extra work, and carry more than your share, and it will either go ignored or be criticized. Going above and beyond just resets the baseline with no recognition. Meanwhile, people who consistently do the bare minimum or show up late, face little to no consequence. That tells you everything you need to know about what’s actually valued.
Turnover is extremely high, and it’s not hard to see why. A large portion of the workforce has left in a relatively short time, and many of those roles aren’t even replaced. When the same problems keep coming up, it’s not coincidence, it’s the culture.
Another pattern worth calling out: whenever a negative review is posted, you can almost guarantee a company-wide message will follow shortly after. Like clockwork, it shows up trying to “set the record straight,” claiming this is a great place to work, that everyone is treated like family, and that compensation is more than fair. And the claim that employees are well compensated doesn’t hold up when you look at how people are actually treated or why so many of them leave
It would almost be funny if it wasn’t so disconnected from reality. The people writing those messages come across as completely unaware of what employees actually deal with day to day. Instead of addressing anything, they go straight into denial and try to overwrite reality with a version of the company that simply doesn’t exist.
What makes it worse is how predictable it is. A negative review goes up, and instead of accountability, employees get a polished message telling them everything is great. It’s not reassuring it’s insulting. It assumes people won’t notice the gap between what’s being said and what they experience every day.
Every so often, there are attempts to boost morale; raffles, small perks, things like that but it completely misses the point. People don’t leave because they didn’t win something. They leave because they’re burned out, underpaid for the amount of effort they put in, and tired of being treated like they don’t matter. These gestures feel more like a way to make leadership feel good than to actually fix anything.
If you’re thinking about working here, read the one-star reviews carefully. The same issues come up again and again for a reason.