🚫 DO NOT Use Your Personal Information When Onboarding
During onboarding, never allow anyone to access your personal phone. Doing so can result in serious issues — particularly with the Uber driver and rider apps. If your personal Uber account is connected to your onboarding in any way (via your phone number or email), it may compromise your access to the Uber network entirely. Uber currently offers no viable support or resolution for these conflicts.
Fleet partners, including Alto, often redirect you to Uber Hub centers, which are typically unable or unwilling to help. I've witnessed drivers get permanently removed from both rideshare and delivery platforms due to negligent or irresponsible onboarding practices by third parties.
🚗 Workplace Conditions
Many company vehicles are not road-ready. It's common to be assigned a car with mechanical issues or overdue maintenance.
Sanitation is often neglected — especially after weekend shifts. Cars may reek of vomit, trash, or bodily fluids, and you're still expected to complete rides without delay.
Devices provided (typically Androids) frequently malfunction, have poor battery life, or are rendered ineffective due to remote restrictions (e.g., you can’t disable power-saving features, which hinders navigation).
When you call dispatch, they deny involvement or claim they lack control over the issues — even when it's clear the devices are centrally managed.
🧍 Management Behavior
Rarely present or responsive. They enforce rigid, often arbitrary policies without offering real support.
There’s a persistent culture of avoidance and blame-shifting, particularly when safety concerns or guest behavior issues arise.
Drivers are expected to tolerate racist or hostile guests under the guise of being "neutral" to political or social topics. This is a Dallas-based company with a poor track record in protecting workers from abuse or discrimination.
Corporate leadership frequently dismisses feedback and instead prioritizes metrics and car turnover — even when vehicles or drivers are unfit for operation.
🧭 Operations Leads and Internal Support
Operational leadership is often undertrained, unprofessional, and unaccountable.
Leads routinely fail to return calls or assist with on-the-job emergencies, such as vehicle failures or scheduling conflicts.
It's crucial to document all communication with them — including texts, missed calls, and voicemails. This can be critical for protecting yourself from potential labor or workplace violations.
📅 Scheduling Practices
In your first two weeks, you'll be scheduled regularly — but never more than 32 hours/week to avoid granting full-time status.
Overtime is strictly prohibited and can result in immediate termination. You may be pressured to clock out before your shift ends, which is illegal.
You’re expected to give two weeks’ notice for personal time, yet schedules are often distributed with as little as 1–2 days’ notice — an unprofessional and disorganized system.
PTO requests are often ignored or denied without explanation. Shift location information is sometimes incorrect, making pickups difficult to coordinate.
Being more than four minutes late results in disciplinary actions, yet management delays in vehicle assignment (sometimes over two hours) are never addressed or compensated.
🚨 Lack of Response to Vehicle Failures
If your assigned vehicle fails or is unsafe, operations typically ignores your reports.
There is no system in place to quickly swap out vehicles or provide alternate transport.
Many drivers eventually leave mid-shift out of frustration, after hours of being ignored.
🎯 Rider Interactions
The majority of riders are respectful, and tips most often come from people in underserved communities.
Marginalized riders — including students, working-class folks, or older passengers — are often the most generous and appreciative.
In contrast, high-income riders and corporate-sponsored trips (e.g., from dealerships) rarely tip. Some guests from affluent areas have been openly discriminatory or hostile.
I’ve encountered riders from places like Santa Monica, Beverly Hills, and Venice making racist or inflammatory political comments, and the company’s policy is to remain silent and “neutral” — even in the face of overt hate speech.
📱 Driver App Issues
The Uber driver app is not always reliable — I've experienced navigation delays, mid-ride crashes, and glitches where the ride appears canceled on my end but still active on the rider’s.
Driving defensively can result in negative feedback, even when maneuvers were made to avoid accidents caused by reckless or distracted drivers.
❗ Bottom Line: Avoid This Company Unless Absolutely Desperate
If you're in a financially desperate situation, you may consider working here temporarily — but even then, I strongly suggest limiting your time with Alto to a few months, if that.
They exploit drivers, many of whom are Black or Brown, while corporate management — often white — treats frontline workers as disposable.
Leadership, including HR (which includes a Black woman and an Indian woman, in my experience), has failed to advocate for basic improvements or fair treatment.
Turnover is extremely high, and for good reason. The pay ($17.25/hr in my case) is not enough to justify the stress, disrespect, and unsafe working conditions.